As a Credit Control Admin Coordinator, you will be the backbone of our credit control operations, ensuring the smooth and efficient handling of administrative tasks. You will be a key player in maintaining our high standards of customer service and operational excellence. This role requires a proactive and detail-oriented individual with a passion for process ownership and a commitment to supporting the team.
Forget long lists, here’s what you’ll actually spend your time on:
Omni-Channel Administration: Take full ownership of administrative tasks across all communication channels
Cancellations Process: Manage the end-to-end cancellations process, strategically staggering cancellations to ensure they are completed efficiently before the end of each month.
Call Listening and Reporting: Oversee the call listening process, promptly reporting on any issues or trends identified by the Collections Associates.
Fee Waivers: Take ownership of the fee waiver process, completing all requests within the required timescales.
Dispute Resolution: Handle all Solaris disputes, ensuring they are investigated and responded to within the given time frames.
Liaise with sales: Ensure you cross-reference returning Trades to establish if they have previous debt and advise account managers accordingly.
It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:
Proven experience in an administrative or coordinator role, preferably within a credit control or finance environment.
A clear and confident communicator with the ability to influence and guide others effectively.
Strong organisational and time-management skills, with the ability to balance multiple responsibilities and proactively manage your workload.
Experience in calibrating standards, identifying areas for improvement, and leveraging subject matter expertise to support a team.
We believe great work deserves great rewards. Here’s just a taste:
Competitive salary + commission
Employee Share Program
Health, well-being and learning support
Gym membership, Smart Tech Scheme and Cycle Scheme
Birthday/Special day leave
Buy & sell holiday scheme
1 week’s paid charity leave and much more!
How we’ll get to know each other:
Screening call with one of our Talent Acquisition Partners
1st stage interview with an Associate Manager of Credit Control and Retention Manager
If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box
Want to join our Talent Community and be one of the first to know about our vacancies? Register your interest on our Registration Form
About us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
Skills Required
- Proven experience in an administrative or coordinator role, preferably within a credit control or finance
- Clear and confident communicator with influencing abilities
- Strong organizational and time-management skills
- Experience in calibrating standards and identifying areas for improvement
What We Do
Checkatrade is one of the UK’s top online marketplaces for home improvements and repairs. Our mission is to be the trusted foundation of every home by connecting people with trades and tools to make home improvements easy – because we believe safe and happy homes improve lives, support livelihoods, and build communities. From our humble beginnings in 1998 to becoming a national household name, we’re on an exciting journey. For more than 25 years Checkatrade has stood for reputation and raising standards – whether that is for our trade members, consumers, or our colleagues. We think big and are passionate about changing the face of home improvements and repairs. Today, we are a modern online marketplace and a force for good. We strive every day to support people to improve their homes and we don’t settle for the status quo – we are evolving, innovating, and growing. With generous investment from private equity partners Brookfield, we have an ambitious growth plan and a robust roadmap to get there. Led by our values – Be All In, Always Customer Obsessed, Get It Done, Be Bold, and Do The Right Thing – we are 500 high-performing individuals working across the UK, with high-spec offices in London and Portsmouth. We are here to be the best and inspire others to do the same, and to get there we need exceptionally talented, bright, and driven people – so if that sounds like you, you couldn’t join at a better time!
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