Credit Card Specialist

Summary

The Credit Card Specialist I plays a vital role in the credit card operations of the organization. This entry-level position requires a keen eye for detail, excellent customer service skills, and a strong willingness to learn and grow in the field of credit card management. As a Credit Card Specialist I, you will support various credit card processes, assist customers with inquiries, and ensure compliance with industry regulations.

Responsibilities

•  Answering incoming phones calls and responding to written correspondence.
• Researching outages on General Ledger accounts used by the department.
• Performing balance transfers per customer requests.
• Monitoring daily reports including foreign transaction report, Activity on accounts. blocked report, Over limit report, ACH return items report, Outstanding temporary stolen blocked accounts report.
• Completing the Daily settlement reports with Fidelity Information Systems.
• Posting payments and adjustments to the credit cards.
• Responding to LiveCycle tickets.
• Checking the mail from customers and branches.
• Maintaining the credit card logs.
• Performing maintenance on customer credit card accounts.
• Researching customer inquiries regarding credit bureau reporting and bankruptcy case notifications.
• Credit Line Increases (logging and sending to underwriter, increasing limits upon underwriter approval).
• Researching Bankruptcy notices and marking accounts as such in FIS.
• Completing the FIN/CEN reports for the Compliance department.
• Input new card to FIS for issue to customer.
• Understands, embodies, communicates, and instills corporate initiatives and vision, including the six Pillars of Success.
• Maintains client information in complete confidence.
• Completes other specified duties as assigned. 
• Regular attendance required, working at the assigned worksite, or assigned remote location during regular business hours and/or assigned hours.

Compensation & Benefits  HR Use Only

The Credit Card Spec I position pays a minimum of $18.00 per hour.

 Full‐time associates are eligible for our benefits package:

• Medical
• Dental
• Vision
• 401(k) plan
• Company paid life insurance
• Short and Long-term disability insurance
• Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.

Skills

• Must work well in a fast-paced environment.
• Must be able to multi-task to meet deadlines.
• Must show strong initiative.
• Must be able to prioritize workload independently.
• Possess good organizational skills.
• Must possess the interpersonal skills to communicate with customers, vendors and fellow employees in a courteous and professional manner always.
• Must have strong familiarity and working knowledge of MS Excel software.

Education & Experience

• High school diploma or equivalent, required.
• 3 years of experience in banking operations, required.
• Possess a substantial knowledge of guidelines, procedures and regulatory requirements for credit cards.

Physical Requirements

The work environment is typical of a standard office or retail banking setting.  The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment.  Reaching may be required involving the ability to move arms in any direction.  Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad.  The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. Position requires lifting and/or the exerting of up to 10 pounds of force.