At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.
We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.
Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.
Job Description:
Job Purpose:
Assist applicants in completing credit card applications, guiding them through the process, verifying personal information, and ensuring all required data is accurate and complete. Provide excellent customer service regarding credit card products addressing customer concerns, answering questions about the application process, and resolving issues to enhance their experience.
Primary Responsibilities:
Essential duties and responsibilities include the following. Other duties may be assigned.
- Receive inbound application calls from potential customers inquiring about credit card products.
- Communicate various credit card features, benefits, terms and conditions, utilize effective sales and negotiation skills to acquire applications and up-front fees for products.
- Review and process new credit card applications, verify applicant information, ensure all required documentation is complete and complies with regulatory, bank and credit card standards.
- Stay up to date on procedures, guidelines, and Compliance regulations.
Skills:
- Customer - focused approach.
- Ability to work independently within an onsite and remote team environment.
- Time management and organizational skills.
- Good communication, interpersonal and organizational skills.
- Basic computer skills.
Education and Experience:
- Must possess the basic understanding of a credit card.
- Demonstrate ability to communicate product benefits.
- Previous sales skills experience preferred.
- High school diploma or equivalent is preferred.
Physical Demands and Work Environment:
The physical demands required to perform the essential functions of the job:
- Extended periods of sitting and working on a computer is required.
- Must occasionally lift and/or move up to 15 pounds.
- Work environment is a standard office setting.
Skills Required
- Basic understanding of a credit card
- Ability to communicate product benefits
- Previous sales experience
- High school diploma or equivalent
- Basic computer skills
- Customer-focused approach
- Time management and organizational skills
- Good communication and interpersonal skills
- Ability to work independently within an onsite and remote team environment
- Ability to occasionally lift and/or move up to 15 pounds
What We Do
First PREMIER Bank and PREMIER Bankcard are considered one of the strongest financial organizations in the nation. We’ve achieved our success by embodying the views and values of The PREMIER Way. Our customers are the number one reason we exist. Our employees are our most valuable resource, and serving others is our foundational core. We are an American Banker Magazine’s “Best Banks to Work For”, one of the top 15 issuers of Mastercard® credit cards and believe in always doing what’s right for our employees, customers and communities. We are active supporters of more than 700 charities and non-profits. Our employees also contribute over 30,000 hours of community service annually. Member FDIC. Equal Housing Lender. AA/EOE. About First PREMIER Bank First PREMIER Bank is a Sioux Falls-based financial industry leader with nearly $3 billion in total assets. We serve our local, regional and national clients with pride and personal customer care. First PREMIER is consistently ranked as a top-performing bank for asset size by the American Banking Association’s Banking Journal. Most recently, we were named the Best Performing Large Community Bank in the Nation by S & P Global Market Intelligence. About PREMIER Bankcard Second chances are our first priority. As the 12th largest issuer of Mastercard® credit cards, we're proud to have millions of cardholders nationwide - good people who may have had less-than-perfect credit and need someone on their side. Along with a second chance, we also provide award-winning U.S. based customer service and are the recipients of three silver and three bronze Stevie Awards for customer service (Contact Center of the Year, Customer Service Dept. of the Year, Most Valuable Response by a Customer Service Team.)
