Credit and Operations manager

Reposted 3 Days Ago
Be an Early Applicant
Kampala, UGA
In-Office
Mid level
HR Tech • Information Technology • Professional Services • Consulting
The Role
The Credit and Operations Manager oversees credit applications, ensures compliance with policies, manages the credit team, and meets collection and disbursement targets while maintaining accurate debt records.
Summary Generated by Built In
CREDIT AND OPERATIONS MANAGER

Reports To: MANAGING DIRECTOR

Supervises:

Internal: Credit team 
External: Direct sales

Interacts/Interfaces with:

Direct;
● Managing Director
● Credit officers
● Accounts
● Legal and Compliance Officer
● Clients

Responsibilities /Key Deliverables

●        Reports directly to the MD

●        Ensure that all transactions are compliant with the Company's policies

●        Review credit applications and communicate with sales/customers if additional information is required

●        Request and review credit reports

●        Approve or decline credit applications in line with company guidelines

●        Use register and checklist to manage application status (declined, approved, pending etc.)

●        Ensure that all declined applications are signed off by the CEO

●        Develop plans to increase business

●        Meet collection targets set by the business

●        Meet group disbursement targets set by the business

●        Identify changes in payment patterns and propose action to avert indebtedness

●        Follow up on outstanding payments by telephone, email & letter within agreed timelines when necessary

●        Maintain accurate records of all outstanding debt retrieval activity (file all correspondence)         

●        Handle disputed debt amounts and negotiate to bring payment within the agreed terms

●        Ensure customer information is correctly maintained      

●        Ensure productivity within the credit team.

●        Carry out performance appraisal of team members and recommend strategies to improve performance.


Financial Responsibility

  • Annual Budget preparations for the department


Skills Required

  • Experience in credit management
  • Strong analytical and negotiation skills
  • Ability to work under pressure
  • Leadership experience
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The Company

What We Do

BrighterMonday Uganda is Uganda's leading career development and recruitment solutions company, connecting qualified job seekers with verified employers, and operating as an HR services platform.

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