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Job Description: Credit and Collections Manager
Job Summary:
Supervises Credit, Collections and Special Billing. Oversee the company's credit granting and debt collection processes. Managing a team to assess customer creditworthiness, set credit limits, develop collection strategies, supporting company’s growth initiatives while minimizing bad debt, and maintain healthy cash flow. Ensure compliance with laws and strong customer relations for optimal financial stability. Key responsibilities include developing policies, managing accounts receivable, analyzing credit risk, and resolving escalated disputes.
Work Performed:
- Supervise direct reports responsible for contacting past due customers via email or phone.
- Supervise direct reports responsible for Credit and database management.
- Handle collection issues that require escalation.
- Communicate collection issues to the Controller and CFO.
- Weekly meetings with the Controller.
- Monthly meetings with the CFO.
- Approve credit for new customers and perform annual credit reviews and adjust limits as needed for existing customers.
- Communicate to cross-functional departments if unable to approve credit requests within expected timeframes.
- Bi-monthly meetings with direct reports.
- Enforce the company’s credit policy.
- Handling of AR Insurance.
- Monthly and ad hoc reporting responsibilities.
- Special projects, as needed.
- Training and mentoring staff.
- Lead and participate in cross-functional meetings with Operations, Accounting, Sales, Legal.
Education/Training:
- Required: Minimum 5+ years Credit and Collections Experience
- Required: Bachelor’s Degree
- Preferred: Industry-specific expertise (Factoring/Transportation/Logistics)
Skills:
- Sound decision-making and problem-solving.
- Financial analysis
- Attention to detail.
- Time management and organization.
- Customer relationship management.
- Financial analysis and risk assessment.
- Familiarity with credit scoring models.
- Knowledge of credit laws and regulations.
- Data analysis and interpretation.
- Accounting principles.
- Proficiency in financial software.
- Familiarity with credit management software and tools.
- Knowledge of Microsoft Office, Work, Excel, and Outlook.
- Leadership and team collaboration
- Adaptability and flexibility
- Negotiation ability
- Ability to work under pressure.
- Critical thinking and analytical mindset
- Able to work in a team environment.
- Good customer service skills
- Possess exceptional written and verbal communication skills.
Supervisory Responsibility
This position has supervisory responsibilities of the credit and collections department.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This job operates in a physical office environment and is largely a sedentary role. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands, arms and fingers to effectively operate computer equipment and handle and/or lift objects up to 20 pounds.
Position Type/Expected Hours of Work
This position will adhere to an operations shift schedule that is required for optimal operations effectiveness and productivity. The position may require individuals to work afternoon or night shifts that will require an ability to remain alert and awake during evening and night hours.
EEO Statement
Syfan Logistics, Inc. is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law.
Introductory Period
Progress reports at 30 and 60 days with a review by management at 90 days.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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What We Do
Syfan Transport and Syfan Logistics together represent a successful high-tech, multi-million dollar corporation, but remain a family business at heart - and an old-fashioned American success story. With close to a half century of experience in trucking and logistics, the Syfan family has been in the transportation business for a very long time. As an asset-based transportation company, Syfan Transport provides customers with the flexibility and reliability they are looking for. The Syfan fleet includes a wide assortment of refrigerated, flatbed and dry vans to meet virtually every customer need. For shippers faced with a sudden spike in shipping volume or the occasional spot load, Syfan Logistics offers its third-party brokerage services to fill those emergency gaps. While we supplement our private fleet with third-party carriers, we don’t take a back seat to safeguarding your loads. We are so confident in our ability to deliver that we back all of our customers’ shipments with Primary Cargo Insurance so you never have to deal with a middle man. We support all of this 24 hours a day with live on-site service, seven days a week to provide accurate updates on the status of your shipments. In 2017, our company has focused on being “Ready, Willing, & Able” in regard to new federal requirements for Electronic Logging Devices (ELD) and safer food transport under the Food Safety Modernization Act (FSMA). For both rule changes, Syfan will be ready well ahead of this year’s deadlines. The sooner the better, because working with an ELD-compliant carrier in the future will be just as important as protecting shipments with cargo insurance. Our story is far from over, because the formula continues to work with a growing staff of over 140 professionals and a successful partnership with hundreds of customers and thousands of carrier partners. The only thing missing now, is your partnership.
