Credit and Charge Specialist, Sr

Schedule:
Monday - Friday (40 hrs/wk)
8:00 AM - 5:00 PM

Department: Accounts Receivable - 133

Primary Purpose:

This position is a senior level position that is responsible for the creation and maintenance of a process for oversight and analysis of testing performed at no-charge and credits issued at ARUP Laboratories. In addition, this position will audit customer accounts for credits.  

For communication and coordination, the position works closely with the supervisors and staff of Accounts Receivable, Client Information Services, Exception Handling, Information Systems, Specimen Processing, group managers, technical supervisors, and business development managers.

About ARUP:

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.

ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.

We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Essential Functions:

Meets regularly with the Director of Billing, Collections and Payer Relations.

Creates, maintains, and utilizes a standardized process for tracking request origin and for obtaining and documenting approval for no charge testing/credits.

Creates, maintains, and utilizes a record keeping system for all related documents.

Ensures that “no charges” and credits are performed appropriately, accurately, and in a timely fashion.  

Creates, maintains, and utilizes a process for review of no charges.  Works with IT to enhance current reports or create future tools.

Develops and maintains written procedures for all involved processes.

Assists in development of billing related procedures.

Maintains files.

Demonstrates a positive attitude.

Establishes and maintains optimal relationships and open and effective communication with all peers, managers, and customers.

Works independently, demonstrates ability to organize and prioritize.

Demonstrates sophisticated problem-solving analysis and creative solutions.

Demonstrates professional demeanor in personal appearance and behavior in all work-related interactions.

Maintains high ethical standards.

Maintains own physical environment, supplies, and equipment.

Maintains strict confidentiality of all communications and information.

Tracks productivity and submits quarterly report.

Attends training as required or requested.

Conducts monthly audits of outstanding credits for clients and TLS connections. 

Serves as the client contact to direct them on how to recoup credits.

Gathers all information for credit refunds including obtaining W-9’s and filling out appropriate forms.

Updates CRM to reflect invoice delivery method.

Responsible for maintaining the general account

Trains others as back-up for the credits

Contacts labs directly to ensure correct credits are given to clients.

Responsible for collection/reconciliation on MISC 1288/4444 clients and pre-pay accounts.  

Audits autopsy accounts to ensure correct credits are made and payments are applied correctly. 

Tracks and communicates with Send out team and Third-party billing team regarding credits applied specialized charges.

Client liaison credits applied monthly.

Updates all AAR’s for Accounts Receivable team

Other duties as assigned.  

Physical and Other Requirements:

Stooping: Bending body downward and forward by bending spine at the waist.

Reaching: Extending hand(s) and arm(s) in any direction.

Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.

Communicate: Frequently communicate with others.

PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies. 

ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.

Authorized to Work: Must be a citizen of the United States or authorized to work in the United States.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move object.

Qualifications Education Required High School Diploma or Equivalent or better. Experience Required Proficient with Microsoft Office and Excel Directly related experience including customer service and office experience. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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