This position is responsible for ensuring Credit and Collections best practices are followed as directed by the Director of Credit/Collections and the Credit Management team. Excels in multi-tasking in a fast-paced work environment that includes heavy phone volume. Works with 250 or more stores with regards to company credit accounts to minimize loss to the Company incurred from past due accounts.
ESSENTIAL JOB FUNCTIONS
Delivers a high volume of phone support.
Ability to analyze and make independent decisions on customer accounts while maintaining accountability and credit and collections best practices.
Utilize the Credit Management System tool to make sure all past due accounts are addressed and the appropriate collection action is initiated, communicated, and followed.
Effective communication regarding credit and collections best practices that includes prompt responses to email and voice mail.
Analyze and evaluate credit risk for current customers for limit increases, special financing and other requests.
Establish payment plans for past due accounts.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:High school diploma or equivalent
Excellent communication/customer service skills
Ability to prioritize projects and work independently with limited supervision
Basic computer knowledge
Proficiency with basic functions of Window and Microsoft applications
Ability to multi-task in a very fast paced office environment
Desired:Accounts receivables experience
Knowledge of O'Reilly store operations
Prior collection experience including contacting and negotiating payment arrangements with customers
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [email protected] or call (800) 471-7431 option , and provide your requested accommodation, and position details.
Skills Required
- High school diploma or equivalent
- Excellent communication and customer service skills
- Ability to prioritize projects and work independently with limited supervision
- Basic computer knowledge
- Proficiency with basic Windows and Microsoft application functions
- Ability to multitask in a very fast-paced office environment
- Accounts receivable experience
- Knowledge of O'Reilly store operations
- Prior collections experience, including contacting customers and negotiating payment arrangements
O’Reilly Auto Parts Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about O’Reilly Auto Parts and has not been reviewed or approved by O’Reilly Auto Parts.
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Equity Value & Accessibility — Equity-style upside is strengthened by an Employee Stock Purchase Plan that allows eligible full-time team members to buy ORLY shares via payroll deductions at a discount, improving access to ownership. This creates a tangible wealth-building lever that is positioned as stronger than many retail peers’ stock purchase offerings.
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Inclusive Benefits Coverage — Retirement access is broadened because both part-time and full-time team members are immediately eligible to enroll in the 401(k). Whole-person support also extends beyond full-time staff through O’Care Solutions, which is described as available to full- and part-time team members at no cost.
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Wellbeing & Lifestyle Benefits — Wellness and support benefits are expanded through the Live Life Well program, which can reduce medical premium share when specific health criteria are met. O’Care Solutions adds lifestyle and wellbeing coverage through counseling and practical supports like legal/financial consults and caregiving resources.
O’Reilly Auto Parts Insights
What We Do
O’Reilly Auto Parts started as a single store and has grown into a leading retailer in the automotive aftermarket industry with more than 6,100 locations and counting. With more than 94,000 team members, O’Reilly has expanded into 48 states, Puerto Rico, Mexico, and Canada. O’Reilly, headquartered in Springfield, Missouri, has a deep commitment to serving our customers, community, and our team members. Our culture values make O’Reilly the best place to work and grow! Whether you're interested in running a local store, managing a distribution center, or climbing the corporate ladder, O’Reilly has a career path in which you can truly thrive. Find out what it means to Live Green at our Fortune 500 Company and come work at the O! Mission: O'Reilly Automotive intends to be the dominant supplier of auto parts in our market areas by offering our retail customers, professional installers, and jobbers the best combination of price and quality provided with the highest possible service level.
