Company Description iFinance Canada is a national leader in consumer financing, proudly serving Canadians since 1996. As part of the Iceberg Finance Group - our Quebec-based sister company with a Canada-wide footprint - we provide flexible financing solutions across various sectors, including healthcare, cosmetic, dental, and more. We’re a fast-growing, forward-thinking organization that values innovation, performance, and teamwork. Our mission is to make health, beauty, and wellness affordable for all Canadians, helping them access the care they want or need, without compromise. Join us as we continue to expand and redefine the future of consumer financing in Canada.
Job Summary
This dynamic, growing organization is currently recruiting for a Bilingual Credit Agent. This position is a great opportunity to build on existing customer service skills as well as to learn consumer credit profile decision-making. Fine tune your multi-tasking abilities, while developing your communication and problem-solving skills. You'll also be able to use both French and English languages daily in this fantastic team environment.
Key Responsibilities
- Support approvers in the analysis of credit files;
- Inbound/outbound calls to complete customer files;
- Responding to customer calls and emails;
- Data entry of customer files;
- Credit adjudication (training provided);
- Providing superior professional service to valued clients.
Position Benefits:
- Growing company
- Positive environment and great hours
- One optional day to work from home, after probationary period
Qualifications
- Great Customer service experience
- Excellent communication and problem solving skills, quick thinker
- Positive individual with very good attention to detail
- Must be able to work independently, as well as in a team environment
- Punctual, professional and reliable.
What Makes iFinance a Great Place to Work
- A supportive, collaborative team culture that values innovation and initiative.
- Competitive base salary.
- Comprehensive benefits package, including fully paid extended health care.
- RRSP matching program.
- Opportunity to join a growing organization with a national footprint and strong market presence.
Skills Required
- Bilingual French and English (daily use)
- Customer service experience
- Excellent communication skills
- Problem solving skills and quick thinker
- Strong attention to detail
- Ability to work independently and in a team
- Punctual, professional, and reliable
What We Do
Iceberg Finance is an innovative financing company, offering alternative and flexible solutions in the fields of automotive financing, insurance product financing, mechanical warranties, and personal loans. 💼 Our mission is to provide innovative and flexible financing solutions tailored to the changing and specific needs of consumers and our business partners. With our commitment to excellence and innovation, we are here to help you achieve your financial goals. Follow us to discover how Iceberg Finance can help you make the financing process simple, transparent, and accessible to all!
