Credit Administrator

Metroland Media is a dynamic Media Company delivering vital business and community information to millions of readers across Ontario each week. With a healthy product offering in-print, online, trade shows and distribution networks, no target is unreachable. We are Ontario's largest and most successful community news and information source, provides local news and multi-media marketing solutions in Canada's heartland. 

To connect with us, visit www.metroland.com.  

Our Commitment To Diversity
We strive to be a leader in building and cultivating an employee community framed around fairness, support and opportunity. We believe that what makes us different, makes a difference. And as a team, the diversity of our backgrounds, interests and experiences is what enriches our work, and our workplaces. We welcome all, and we strive for an inclusive culture that allows individual growth and shared success.

The Credit Administrator is responsible for managing customer accounts, reconciling payments, and ensuring the accuracy of financial data. This role requires attention to detail, and the ability to communicate effectively with clients and internal teams. This position involves processing credit applications, maintaining customer credit files, monitoring account statuses, and ensuring compliance with our company's credit policies. 

Key Responsibilities

• Collection of invoiced and prepaid accounts
• Process and review new credit applications, ensuring all documentation is complete and accurate.
• Make credit decisions based on company credit policies and procedures.
• Establish and maintain accurate digital customer credit files and records.
• Monitor customer accounts for overdue payments and perform collection activities through email and phone.
• Prepare and send account reconciliations to clients and internal contacts in a clear and concise format.
• Navigate client web portals to upload data and access necessary information.
• Identify and investigate data discrepancies efficiently, ensuring timely resolution.
• Support with ad-hoc projects and administrative tasks as required.

• 1-3 years of experience in a call center, collections or accounts receivable role.
• Demonstrated experience in using Microsoft Suite products particularly Outlook and Excel.
• Strong general computer skills, including familiarity with web navigation and digital file organization.
• Strong analytical, problem-solving, and mathematical skills with high attention to detail.
• Excellent written and verbal communication skills, with the ability to draft clear and professional emails.
• A team player with strong interpersonal skills and a customer-centric approach.
• Experience in the media or advertising industry is an asset, but not required.
• Thrives in a fast-paced, deadline-driven environment.

AODA
We are committed to providing an inclusive and barrier-free recruitment process ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code we will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling the interview of your requirements.