Credentialing Coordinator

About Nava

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. Since 2013, federal, state, and local government agencies have trusted Nava to build transformative digital services to help people access public benefits. Meeting our mission is an opportunity to restore trust between people and public institutions. We focus on populations that are the least protected because the stakes are higher.

As a client services company, we work with government agencies to improve how people apply for benefits, navigate their health care, and more. We bill for our time, selling our expertise and problem-solving methodology to government clients. Our clients hire us to help improve their products and services so that their users and beneficiaries have a better customer experience.

These end-users—the humans who benefit from our work—are at the core of everything we do. We research beneficiaries’ needs to help our government clients better deliver on their missions, providing everyone at Nava opportunities to do meaningful, impactful work.

The Credentialing Coordinator ensures the timely and accurate management of credentialing processes to support Nava's contractual compliance and operational efficiency. This role is responsible for maintaining employee and contractor credentials, onboarding new hires in accordance with contract requirements, and safeguarding compliance with federal, state, and organizational standards. By developing and maintaining standard operating procedures (SOPs), facilitating seamless onboarding, and managing access and compliance, the Credentialing Coordinator plays a critical role in upholding the integrity and functionality of workforce operations.

All work will be done in service of Nava's values: Be active stewards, Build together, Progress takes work, Inclusion is essential, and Impact over ideology.

What you'll do

• Creating and updating standard operating procedures (SOPs) for existing contracts, incorporating contract-specific requirements gathered from program managers and contract leads.
• Regularly reviewing SOPs to identify areas for improvement, ensuring they stay current with compliance regulations and organizational changes.
• Validating SOP updates with program managers to ensure alignment with each contract's objectives.
• Meeting with program managers and contract leads to establish specific onboarding requirements for new contracts.
• Coordinating with Contracting Officer Representatives (CORs) to gather detailed onboarding needs, ensuring People Operations support aligns with contract requirements.
• Processing initial credentialing and recredentialing application.
• Guiding new hires through the agency onboarding process by providing clear instructions and ongoing support.
• Ensuring onboarding tasks are being completed accurately, in compliance with standards, and within the required timeframe, while keeping program managers informed of progress.
• Overseeing different internal communication channels to ensure all credentialing-related questions are answered.
• Obtaining necessary access to contract systems for onboarding purposes, facilitating smooth onboarding for all new hires and supporting overall contract compliance.
• Ensuring training is being completed ahead of deadlines for contract compliance.
• Ensuring record keeping accuracy.

Required skills

• Minimum of 2 years of experience in credentialing, HR operations, or a similar role.
• Familiarity with federal and state compliance requirements related to credentialing and onboarding.
• Knowledge of training and access requirements for contract compliance, ensuring adherence to deadlines.
• Proficiency in HRIS platforms and credentialing systems.
• Strong knowledge of standard operating procedure (SOP) development and maintenance.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Ability to collaborate effectively with program managers, contract leads, and other stakeholders.
• Strong customer service orientation, especially when guiding new hires through onboarding processes.
• Exceptional organizational and time-management skills, with the ability to handle multiple tasks and deadlines.
• Strong problem-solving skills to address credentialing challenges and ensure compliance.
• Proactive approach to identifying areas for improvement in SOPs and credentialing processes.
• Ability to maintain confidentiality and handle sensitive information securely.
• Proficiency in GSuite (Google Docs, Sheets, Slides, etc); JIRA highly preferred.

Desired skills

• Experience working in the government contracting space and/or credentialing experience in healthcare.

Other requirements

All roles at Nava require the following:

● Must be legally authorized to work in the United States and meet any other requirements for government contracts for which they are hired.

● Candidates offered a job at Nava must have work authorization that does not require visa sponsorship, either currently or in the future. Please be aware that most of our positions require U.S. citizenship or a green card.

● May be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances.

Perks working with Nava

● Competitive benefits: We prioritize your well-being, offering highly competitive medical, dental, and vision benefits.

● Generous time off: Enjoy 20 days of accrued PTO, 12 paid federal holidays, 5 prorated floating holidays, and unlimited sick leave.

● Annual discretionary bonus: Paid annually to eligible employees. When Nava does well, you do well.

● Parental leave: Receive 16 weeks of fully paid parental leave and weekly meal deliveries during your leave.

● Employee wellness program: Access our comprehensive Employee Wellness Program.

● Virtual doctor visits: Enjoy zero copay virtual doctor visits through UHC.

● Fertility support: Benefit from fertility support and treatment options.

● Sabbatical leave: We offer a sabbatical leave program.

● 401k contributions: We match 4% of your salary in 401k contributions.

● Flexible work arrangements: We offer flexible work arrangements to suit your needs.

● Home office setup: Receive assistance with your home office setup and a monthly phone allowance.

● Utilities reimbursement: Get a monthly partial reimbursement for utilities (where applicable).

● Learning and development: Access our comprehensive learning and development program.

● Tuition and Professional development budget: Receive a prorated annual tuition and professional development budget and a LinkedIn Learning license.

● Equity stock options: Benefit from equity stock options.

● Employee referral program: Participate in our employee referral program.

● Commuter benefits: Enjoy commuter benefits.

● Insurance coverage: Receive short and long-term disability insurance, as well as life and accidental death insurance.

● Inclusive culture: Join our diverse, inclusive, highly collaborative, and vibrant culture that supports remote work.

Location

We have fully remote options if you reside in one of the following states:

Alabama, Arizona, California, Colorado, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin.

*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time. 

Stay in touch

Sign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community.

Nava PBC equal opportunity employer that is deeply committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, age, gender, religious or political beliefs, national origin or heritage, marital status, disability, sex, sexual orientation or gender identity, genetic information, pregnancy, status as a protected veteran or any characteristic protected by federal, state, or local laws. Our commitment to diversity, equity, and inclusion not only reflects our values as a public benefit corporation but also enriches our ability to do our work. Learn more about where we are today and hope to be by 2025.

Please contact the recruiting team at [email protected] if you would like to request reasonable accommodation during the application or interviewing process.

We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.