Substack is building a new economic engine for culture, giving the brightest, most interesting, and most creative people on the internet the power of their own publishing platform. Substack empowers independent writers, artists, videographers, podcasters, and creators of all types to create, share, and make a living off their work through subscriptions, while offering them creative freedom, ownership, and a direct connection to their audiences.
We’re looking for a Creator Solutions Manager to help scale Substack’s external offerings to high-profile users. This is a high-impact, high-trust role working closely with the Head of Operations and Partnerships orgs to support Substack publishers with onboarding, migrations and Bestseller + VIP relationship support, helping Substack to scale in market.
This role combines technical support, problem solving, and strategic thinking. The ideal candidate is intellectually curious, culturally literate, and energized by working at the intersection of product, creators, and platform growth.
Core responsibilities:
Work with our Partnerships team to oversee and assist on high-profile migrations of email lists from external newsletter sites to Substack.
Managing step-by-step creator processes and solving issues as they arise to create a seamless transition for writers and creators joining Substack.
Lead and co-lead information sessions for Bestsellers and VIP users, answering technical and product questions.
Be a resource for Substack best practices, account setup, and issue resolution.
Partner with internal teams (Partnerships, Communications, Product, Leadership) to support launches, initiatives, and broader platform goals.
About You:
Exceptional written and verbal communication skills, with strong judgment and emotional intelligence.
Deep curiosity about culture, ideas, and independent publishing.
Comfort working directly with high-profile, high-expectation creators.
Ability to think strategically while also executing reliably day-to-day.
Strong relationship-building skills and a high degree of personal integrity.
Experience in tech, media, publishing, talent management, or adjacent fields.
Self-directed, adaptable, and comfortable operating in a fast-moving environment with evolving priorities.
Substack’s compensation package includes a market-competitive salary, equity for all full-time roles, and exceptional benefits. Our cash compensation salary range for this role is $90,000-$130,000. Multiple factors, including candidate experience and expertise, determine final offer amounts and may vary from the amounts listed above.
Substack is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity or transgender status), age, national origin, veteran or disability status. We’re seeking people passionate about enabling independent expression and building a better business model for creators. If you want to see what media, communities, and content can become when unmoored from advertising models, and you have the skills and experience to contribute, we’d love to meet you.
Please see our Privacy Notice for details regarding Substack's collection and use of personal information relating to the application and recruitment process by clicking here.
Top Skills
What We Do
Substack lets writers connect with their audience on their own terms and earn money doing it. We make it simple for writers to publish to an email list that they own, get discovered on the web, and charge for subscriptions.
More than 500,000 people pay to subscribe to writers across the Substack network, and the top writers make millions of dollars a year. Substack’s model depends on the success of writers using Substack – we only make money when they do.
“Substack makes it dead simple to start a newsletter and get paid for it.” – Judd Legum, author of Popular Information
"Substack gives me a way to connect with my audience on my own terms.” – Lyz Lenz, author of God Land and Men Yell At Me
Make something that matters
Great writing is valuable. It respects readers' time, their intelligence, and their trust. It helps us make sense of and change the culture we live in. At Substack, we're building a business model that enables great writing to thrive. Learn more about our opportunity and mission.
We are a small but growing team, and there is more to build than we could ever imagine. That’s why we need you.
We aim to take pragmatic approaches to problem solving while shipping high-quality products that allow the writing on Substack to take the spotlight.
Every person at the company participates in customer support. We do this to build empathy with our users and enable us to build better products.
We believe that a diverse team will help us build a product that best serves the needs of a wildly diverse ecosystem of writers. So whatever your background or perspective, we’d welcome your input to help build the best possible version of Substack.
.png)
