Creator Relations Manager

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics, visit www.impact.com.

Your Role at impact.com:

impact.com is seeking a Creator Relations Manager to run day-to-day creator onboarding focused on new creator growth and retention. This role is critical in helping creators on the impact.com platform understand how to utilize our tools to thrive and grow. The Creator Relations Manager will establish 1:1 relationships with creators who have joined the platform within the quarter, conducting onboarding calls and emailing various strategies to grow their overall brand partnerships and to start earning with their partners. 

As the Creator Relations Manager you will be responsible for monitoring newly joined creators & getting in touch with them to have a friendly 1:1 touch point as soon as they join. You’ll also be responsible for tracking your outreach, goals, and performance.

This role is the first of a new Creator Relations team that will eventually comprise various levels of creator management spanning the creator lifecycle on the platform. A unique opportunity to shape and nurture the future of impact.com creators, playing a key part in enhancing our brand’s influence and visibility on a global stage. The role will report to the Senior Manager, Creator Relations. Passion for influencer marketing, relationship building, talking on the phone, educating, and meeting new people are required!

What You'll Do:

• Creator Onboarding:
• Manage a pipeline of thousands of creators 
• Conduct 1-1 and group calls with creators to set them up & teach them the impact.com platform technology
• Creator Growth: 
• Assist creators in partnering with brands on both affiliate and campaigns 
• Analyze and provide recommendations from individual and network-wide data to help grow creator’s earnings & partnerships 
• Work with the data team to develop and uncover network-wide data & individual creator reporting 
• Relationship Management:
• Get to know the creators you’re onboarding 
• Establish trust and comradery to lay the foundation of the creator’s relationship with impact.com 
• Be positive, helpful, and relatable in your conversations  
• Data and Reporting:
• Learn and understand our data reporting system
• Download weekly list of newly joined creators & use excel functions to parse out existing creator communications
• Track portfolio performance and utilize data to spearhead daily activities  

What You Have:

• 3+ years of experience working with creators & managing creator relationships
• Strong understanding of social media platforms, influencer marketing trends, and engagement strategies
• Excellent communication and interpersonal skills with a focus on relationship-building
• Loves talking on the phone 
• Strong organizational skills including experience with Google Sheets 
• Creative thinker with the ability to craft engaging experiences and content tailored to creator audiences
• A self-starter mentality & drive for excellence 
• Analytical thinker with the ability to digest data and turn it into shareable & actionable insights

Nice to have:

• Prior experience onboarding customers
• Knowledge of impact.com platform
• Love of data digging, google sheets & formulas, and reporting on metrics  
• Passion for creator affiliate marketing 

 Affiliate & Partnerships Industry Fundamentals Certification by PXA

Salary range: $75,000.00- $98,000.00 base salary with a variable target of $18,750.00 - $24,500.00 plus eligibility to receive Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Continued access to  Affiliate & Partnerships Industry Fundamentals Certification by PXA
• Parental Leave
• Technology Stipend 
• Office only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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