Creative Technologist - Brand

Job Description
Step into a role where your ideas and technical expertise will shape the future of brand storytelling. As a Creative Technologist on JPMorganChase's Brand Operations AI Transformation team, you'll pioneer AI-powered solutions that turn bold concepts into reality. Join us and play a key role in a team recognized as #1 for AI adoption and maturity in the 2025 Evident AI Index where your work will drive real change and set new standards for creative excellence.
As a Creative Technologist on the Brand Operations AI Transformation team, you'll work with creatives, marketers, project managers and more as a subject-matter-expert on our AI tools and workflows, helping us work smarter, reducing time spent on manual tasks while delivering engaging, brand-aligned creative to millions of customers. You'll sit at the intersection of creativity, technology and innovation, helping us design, build and optimize AI-driven workflows to bring creative concepts to life. We're looking for a combination of tech-savvy, creative process knowledge and passion for problem-solving to help us define and scale our creative and brand management workflows. Join an exciting new part of Brand Operations, helping us bring AI transformation to life!
Job responsibilities:

• Create, build and optimize AI-driven workflows for creative production in partnership with Creative and Brand Management teams.
• Convert creative ideas and concepts into technical and scalable automated pipelines.
• Modify and combine various AI tools to achieve desired outcomes.
• Work alongside designers, writers, brand managers, project managers and tech teams to ensure technical execution aligns with brand/marketing and business goals and guidelines.
• Work with project managers and prompt engineers to proactively identify, assess and mitigate risks, including those related to timeline/execution, data quality, model bias or ethical concerns. Ensure AI solutions meet high-quality and regulatory standards.
• Develop and prototype new AI-powered experiences and assess the technical feasibility of creative strategies.
• Maintain curiosity and a deep understanding of the rapidly evolving AI landscape, community trends, and new developments.
• Explore and use new technologies to solve creative and technical challenges.

Required qualifications, capabilities and skills:

• Creative problem-solver who enjoys using technology and APIs to address challenges, build tools and optimize workflows.
• Familiarity with generative AI tools; active user of LLMs (e.g., ChatGPT, Gemini, etc.), preferably in creative workflows, prompt-based story generation, etc.
• Hands-on experience with AI/ML tools, APIs and platforms.
• Ability to quickly become a subject matter expert in our in-house AI and project management tools, our business and creative portfolios and Brand team output.
• Strong storytelling and presentation skills; comfortable exploring technical documentation and building/testing tools, as well as bringing that knowledge to others in a compelling way.
• Strong collaboration skills to bridge creative vision and technical implementation; ability to blend creative vision, technical skills and deep understanding of AI tools and trends.
• Strong prompt engineering skills across text, visual, and audio/animation contexts.
• Able to collaborate with creative, brand management & technology teams to translate creative projects into scalable pipelines, customize AI tools and innovate new experiences using AI, prompt engineering and generative AI.
• Continuous learning and innovation mindset; ability to bring curiosity, storytelling and technical knowledge to AI Transformation by exploring and championing emerging tools, defining and executing practical approaches, and encouraging others with the art of possibility (change management).

Preferred qualifications, capabilities and skills:

• Bachelor's degree, preferably in a related field (e.g., data science), but a combination of technical and creative savvy is most important.
• Experience with generative AI tools (e.g., Adobe Firefly, Google Veo 3) in a workplace capacity.
• Experience with creative tools like Adobe Creative Suite (Photoshop, Illustrator).
• Familiarity with creative collaboration workspaces/tools (i.e., Figma).

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.