Creative Studio Operations Lead

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for a Creative Studio Operations Lead to ensure seamless project execution, optimized workflows, and efficient cross-functional collaboration. You’ll oversee end-to-end production, creative processes, and digital asset management within our in-house studio, which manages the belairdirect and Intact Insurance brands. 

Your role will range from implementing tools and processes to managing documentation, budgets, and briefs. You’ll work closely with the Creative and Brand Manager to support planning and execution across channels. Success in this role will be measured by the efficiency and effectiveness of our creative operations, ensuring every project is delivered on time, on brief, and on budget. 

What you’ll do here:

• Lead studio planning and end-to-end management of creative projects, including scoping, approvals, and resourcing across internal teams and external partners. 

• Optimize how the creative team works by establishing processes, tools, and documentation that enhance efficiency. 

• Oversee production execution for digital and brand initiatives, including social media campaigns, brand campaigns and updates, and sponsorship activations. 

• Advance the Brand Studio’s core capabilities: digital expertise, Branding Guidelines, AI, and 360° advertising. 

• Partner closely with brand teams to translate briefs into actionable plans and align stakeholders across channels. 

• Own detailed schedules, logistics, and post-production workflows (e.g., animation, graphic adaptations, photo retouching, AI-assisted production). 

• Ensure compliance with legal and copyright requirements; collaborate with Legal as needed. 

• Proactively solve problems and propose creative and technical solutions that balance ambition with budget. 

• Champion creativity and innovation within Intact, promoting best practices and continuous improvement. 

• Maintain rigorous documentation from brief through archiving, including estimates, approvals, and final invoicing (where applicable). 

What you bring to the table:

• 5–7 years of production experience in a creative studio, agency, or in-house team. 

• Proven track record managing multi-channel creative projects including social, digital, brand guidelines, experiential) with multiple stakeholders. 

• Strong project management skills: scoping, resourcing, schedules, budgets, and vendor management. 

• Working knowledge of post-production workflows and file specs; comfortable collaborating with designers, motion artists, and editors. 

• Familiarity with rights management, usage, and legal/compliance in advertising and brand work. 

• Excellent communication and stakeholder management; able to synthesize feedback and keep teams aligned. 

• Solution-oriented mindset with attention to detail and a calm, organized approach under deadlines. 

• Experience with Confluence, Jira or a similar project management tool.

• Experience with DAM systems and content operations. (Nice to have)

• Familiarity with AI-assisted creative tools and emerging production workflows. (Nice to have)

• No Canadian work experience required, but must have authorization to work in Canada.

• Bilingualism (French / English) – Need to interact on a regular basis with colleagues across the country.

What success looks like:

• Optimize efficiency across all creative operations 

• Enable seamless collaboration among creative, product knowledge/SME, and marketing teams 

• Establish and maintain well-documented processes, briefs, budgets, and asset libraries 

• Drive strategic creative execution that advances brand marketing and omnichannel initiatives 

• Deliver all creative projects on time, on brief, and within budget. 

#LI-Hybrid

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.