The Role
The Creative Project Management Team Lead oversees a team of project managers while ensuring high-quality project execution, stakeholder collaboration, and operational excellence.
Summary Generated by Built In
Superside is hiring a Creative Project Management Team Lead to elevate delivery quality and team performance across our global creative operations.
You’ll lead a pod of ~10 CPMs managing major enterprise accounts, collaborating with 3–5 peer Team Leads who each own their own portfolios. This hybrid role combines people leadership and senior delivery.
You’ll mentor CPMs to improve output quality, reduce project risk, and drive retention and growth, while directly managing complex, high-value accounts that benefit from your expertise.
What You'll Do
- Build and lead a high-performing CPM team that consistently delivers on-time, on-scope, and on-quality creative work.
- Spot performance issues early, use RCA (root cause analysis) to drive improvements, and measure tangible results.
- Plan capacity smartly, balancing workloads, PTO, and priorities to sustain performance and prevent burnout.
- Manage complex, multi-stakeholder projects directly, ensuring clear scopes, proactive risk management, and smooth execution.
- Earn customer trust through strong judgment, confident communication, and reliable delivery on high-value engagements.
- Model account stewardship that leads to renewals, expansions, and upgrades; coach CPMs on commercial awareness.
- Collaborate closely with Customer Success, AEs, Creative Leads, and Creatives to maintain alignment and customer satisfaction.
- Apply AI and automation where it adds efficiency without compromising quality; share insights to refine workflows and playbooks.
- Use data (utilization, CSAT, issue rates, AI adoption) to coach, optimize, and make objective decisions.
- Run crisp rituals (kickoffs, reviews, approvals, retros) that create visibility, accountability, and alignment.
What You'll Need To Succeed
- 5+ years managing creative, marketing, or production projects in agency or in-house settings.
- 2+ years leading project managers or equivalent delivery leaders.
- Proven success managing complex, customer-facing engagements end to end.
- Demonstrated ability to coach for performance through clear standards and consistent feedback.
- Strong judgment in balancing customer needs with operational constraints.
- Excellent written and verbal communication under pressure and in high-stakes situations.
- Familiarity with AI-assisted workflows and eagerness to drive practical adoption.
- Comfortable operating in a fast-paced, globally distributed, fully remote environment.
- Some experience scaling delivery teams in startup or transformation contexts.
- Preferably some exposure across creative disciplines (motion, video, web, brand, campaigns).
- Background in capacity planning or delivery governance at scale.
Why Join us?
We’re on a mission to create more equal opportunities globally. And with that in mind, we’ve built a natively remote company enabling us to reach out to the best talent no matter where they work.
Need more convincing? Here’s a skimmable, non-exhaustive list of reasons to join us:
- A global community of 200+ best-in-class creatives working from more than 70 different countries
- Continuous learning, development, and certification in our global Academy.
- A trusting, ego-free and truth-seeking environment. No bullshit.
- A high-pace, high-energy, and high-performance environment.
- Work closely with leading global brands. We’re talking Amazon, Puma, LVMH, Shopify and a lot more
- An international career and creative mentorship from top design leaders. We grow, you grow
- Pioneering the future of work with a fair, friendly and supportive community.
- Flexible working hours from anywhere in the world.
- Networking, feedback sessions and exchange between creators on weekly basis
Top Skills
AI
Automation Tools
Data-Driven Insights
Project Management Software
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The Company
What We Do
Superside is the leading Creative-as-a-Service (CaaS) company that helps over 450 ambitious brands get great design and creative done at scale.
With our design subscription service, marketing and creative teams can unbottleneck design, move faster and drive more reliable creative performance. We help the world's leading companies like Google, Meta, Amazon, Salesforce, Red Bull and Boston Consulting Group with advertising creative, brand design, video production and more. No longer chained to over-taxed in-house creative teams, our customers reduce costs and move quickly with infinite scale.
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