Creative Operations Lead

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
At ServiceNow, creativity fuels transformation. We're redefining how brands show up in the enterprise space, with bold storytelling, iconic campaigns, and a commitment to putting AI to work for people. As Creative Operations Lead, you'll play a pivotal role in making that vision real, unlocking the full potential of one of the most ambitious in-house creative teams in tech.
About the Role
ServiceNow is seeking a Creative Operations Lead to drive the operational backbone of our Brand Strategy and Creative function. You'll ensure our large, multi-disciplinary creative team (spanning writers, designers, motion artists, and more) has the resourcing, processes, and systems in place to deliver bold, world-class work.
This is a leadership role for someone who thrives at the intersection of creativity and operations. You'll partner closely with the VP of Brand Strategy & Creative, serving as the go-to lead for resourcing and operational excellence. If you've built and scaled in-house creative operations before, you'll feel right at home.
What You'll Do

• Resource Management: Own resourcing strategy for a large, high-performing creative team. Forecast, prioritize, and allocate talent across multiple workstreams, ensuring balance between speed, quality, and team wellbeing.

• Operational Excellence: Design and optimize creative processes, systems, and tools that enable efficiency without stifling creativity.

• AI Integration: Champion the use of AI in creative workflows, identifying where it accelerates production, enhances insights, or unlocks new creative possibilities.

• Cross-Functional Partnership: Collaborate with Product Marketing, Strategic Events, and other functions to align creative resourcing with business priorities.

• Talent Development: Build relationships across the creative team, helping match people with the right opportunities and ensuring ongoing growth and development.

• Contractor Network Management: Oversee and scale a network of contractors who supplement the in-house team, ensuring access to specialized expertise and seamless integration with ongoing work.

Qualifications
What We're Looking For

• Proven experience leading in-house creative operations for a large, multi-disciplinary team (agency experience a strong plus).

• Deep expertise in resourcing creative talent, balancing business needs, creative ambition, and team sustainability.

• Strong background in creative workflows, tools, and systems-from project management platforms to review processes.

• A strategic, AI-forward thinker who understands how AI can augment and accelerate creative work.

• Exceptional communicator and collaborato...able to partner seamlessly with creative leaders, marketers, and executives.

• A builder mindset: confident shaping processes from the ground up, while flexible enough to adapt as business needs evolve.

For positions in this location, we offer a base pay of $170,200 - $297,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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