Creative Operations Lead

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 200 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 15 local offices around the world. Visit our careers website to learn more.

We are looking for a Creative Operations Lead who will empower the Global Creative Marketing team to scale world-class creative work, inspiring travelers to explore the globe through unforgettable experiences. In this role, you’ll be at the helm of marrying operational excellence with stellar creative output, collaborating closely with diverse teams, including marketing, product, engineering, and UX. You’ll implement processes and AI-powered systems to scale impact, elevate our brand, and ensure flawless execution across performance marketing, brand advertising, lifecycle marketing, and beyond. 

The ideal candidate is a highly strategic thinker who leads with innovation, drives efficiency, and is able to inspire and push their team to drive impact and growth. 

• Creative Excellence: Own the entire creative process from request intake to prioritization and assignment, ensuring every project reaches its full potential.
• Global Scaling: Develop strategies to scale creative output and continuously refine workflows by automating tasks and uncovering solutions that enhance speed and elevate quality.
• Maximize Resources: Lead capacity planning and resource allocation, while collaborating with external vendors and freelancers to amplify creative output.
• Set Standards: Implement streamlined processes for onboarding freelancers and crafting impactful creative briefs.
• Cross-functional Collaboration: Work closely with key teams across the organization to drive consistent creative work and ensure smooth collaboration. 
• Team Leadership: Lead and mentor an in-house team, freelancers, and creative partners to drive impact and scale.

• 8+ years of creative operations experience in-house or at a creative agency.
• Strategic thinker with a passion for creativity and operational excellence, who is able to turn ideas into action.
• Strong organizational and prioritization skills, results-driven and detail-oriented with the ability to multitask and manage priorities.
• Excellent interpersonal and communication skills with a high capacity to collaborate with internal teams as well as external partners.
• Deep understanding of creative workflows, processes, and tools, with proven track record of delivering standout results.
• Highly analytical mindset with the ability to drive decisions from data.
• Tech Enthusiast, who embraces the latest technology trends and tools, and is always looking for ways to innovate.
• Seasoned leader who can motivate and empower high-performing teams.
• Excellent written and verbal communication skills in English

• Invest in your development with an annual personal growth budget
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy
• Save on transportation costs with discounted public transportation tickets
• Support your loved ones with generous maternity and paternity leave policies

And more...

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via [email protected].

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application. 

We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to [email protected]. Stay vigilant and protect yourself from recruitment scams.

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