Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Location: Mountain View, CA (hybrid, in office 2x a week)
Job Overview:
Uniphore is looking for a strategic and hands-on creative leader to manage and help execute the global Creative Services program within Marketing. Reporting to the Director of Corporate Marketing, this individual will lead our in-house design team and manage a flexible bench of external contractors, as well as support needs with hands-on design. This role will partner cross-functionally with marketing, communications, product, sales, and events teams to drive creative consistency and excellence across all channels.
Job Responsibilities:
Evolve the creative direction for Uniphore’s brand identity across all properties.
Lead and mentor a team of in-house designers while managing external contractors and creative vendors.
Hands-on player-coach responsibilities to support design needs
Develop and manage workflows for creative project intake, prioritization, and delivery.
Ensure brand consistency across digital ads, social assets, PowerPoint decks, videos, event materials, and more.
Collaborate with cross-functional teams to translate strategic objectives into compelling creative executions.
Own the Creative Services calendar, transparently managing bandwidth and setting delivery expectations.
Champion high-quality, on-brand storytelling that reflects Uniphore’s leadership in the enterprise AI space.
Stay current on industry trends and best practices in enterprise B2B design, digital, and content.
Execute top-quality design from concept to delivery, complying with brand standards for our website, demand generation campaigns, and assets, PowerPoint presentations, and more.
Develop and execute compelling visual content that communicates complex ideas clearly to diverse audiences.
Create engaging and informative digital documents, including eBooks, white papers, buyer's guides, and infographics, that align with our marketing and educational goals.
Requirements and Qualifications:
Required:
Bachelor’s degree in Design, Marketing, Communications, or a related field.
7+ years of experience in creative services, agency management, or brand design—preferably in B2B technology or enterprise SaaS.
Profound expertise in the Figma and Adobe Creative Suite, with exceptional abilities in graphic, web, and multimedia.
Proven experience managing creative teams and external vendors.
Strong portfolio demonstrating expertise across digital, video, and presentation formats.
Excellent organizational, project management, and stakeholder communication skills.
Ability to thrive in a fast-paced, high-growth environment with shifting priorities.
Preferred:
Experience in AI, or data-driven technology sectors.
Familiarity with project management tools like Asana, Monday.com, or Wrike.
Experience developing and scaling brand systems across global organizations.
Hiring Range:
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Top Skills
What We Do
Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. We make it possible for every voice, on every call, to be truly heard.
