Creative Director
Salary: £46,000 per annum, plus company benefits
Location: London
Contract: Permanent, part time
Hours: 24 hours per week
Shifts: Tuesday-Thursday. Flexibility is required.
Break: 30 mins
Work model: Full time onsite
Williams Lea seeks a Creative Director to join our team!
Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-embedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.
Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.
Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.
Purpose of role
The Creative Director role entails overseeing the entire creative production output for our Creative Services studio.
This position requires strong communication skills, a professional demeanour, and someone willing to proactively support and engage with surrounding colleagues and clients. Collaborating with an onsite Studio Manager, responsible for the studio's operational aspects and direct management, the Creative Director is expected to offer assistance as needed.
Reporting into the Senior Account Manager who holds overall accountability for delivering all services provided to this client, this role is integral to the wider account management team for this client.
Key Responsibilities
Lead the delivery of high quality creative production across print and digital channels.
Build trusted stakeholder relationships and deliver strategic, client focused creative solutions.
Drive business growth by identifying opportunities and developing a pipeline of studio work.
Align creative output with organisational objectives, brand strategy, and communication priorities.
Provide expert creative consultation, industry insight, and technical leadership to drive innovation and excellence.
Manage complex projects from brief to delivery, ensuring quality, accessibility, brand compliance, and on-time execution.
Coach and develop team members while maintaining robust quality control and workflow processes.
Support operational excellence through effective studio governance, resource management, and accurate recording of billable work.
Key Competencies:
Excellent communication skills, articulate, personable and confident
Enjoys working with and presenting to clients with excellent client relationship and management skills
Experienced leading a team of designers and takes a collaborative, proactive approach to handling issues and supporting clients
In depth knowledge and understanding of design and production across printed and digital disciplines
Highly organised managing yours and others workloads, managing multiple projects effectively with a polite confident manner
Calm and mature personality with the ability to work both on own initiative and in a team environment, often under pressure and to strict deadlines
Strong level of technical and integrated creative design knowledge
Qualifications
Educated to a degree level in a relevant discipline, preferably with approximately 10+ years in the Design sector.
Using AI in your application
We’re happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.
To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
25 days holiday, plus bank holidays (pro-rata for part time roles)
Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycle-to-work scheme
Discounted gym memberships
Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected](we do not accept applications to this email address).
View our Privacy Notice https://www.williamslea.com/privacy-statement
Skills Required
- Degree-level education in a relevant discipline
- Approximately 10 or more years of experience in the design sector
- Experience leading a team of designers
- In-depth knowledge of design and production across print and digital disciplines
- Strong technical and integrated creative design knowledge
- Excellent communication and client relationship management skills
- Ability to manage multiple projects, workloads, and strict deadlines
Williams Lea Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Williams Lea and has not been reviewed or approved by Williams Lea.
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Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, vision, and prescription options, with the package characterized as comprehensive and acceptable in practice. Positive remarks highlight health insurance quality within the core offering.
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Retirement Support — Retirement Support: A 401(k) with employer match is provided alongside company-paid life insurance and disability coverage. These elements establish a standard foundation for long‑term financial security.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off, paid holidays, and paid parental leave are part of the offering in many roles. This breadth supports time away for rest and family needs.
Williams Lea Insights
What We Do
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace. Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments. Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.
