Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Multimedia Designer
Department & Team: Genesys Orchestrator Education
Reports to: Sr Manager Creative Operations
Location: UK Remote
This role is an exciting opportunity for a creative multimedia designer who enjoys transforming complex software workflows into clear, intuitive, and visually engaging learning experiences. As part of the Orchestrator Education team, you will contribute directly to how customers learn, adopt, and succeed with Genesys Cloud. You will create polished product walkthroughs, screencasts, visual assets, microlearnings and educational media that make our technology accessible and easy to understand. This is a highly collaborative role where you’ll work with product, and curriculum design teams to shape the visual voice of our customer enablement content. If you are energized by creativity, learning, and impactful customer outcomes—this role is for you.
Key ResponsibilitiesDesign, develop, and produce product walkthrough screencasts, UI demonstration videos, and scenario-based workflow tutorials to support customer learning.
Create supporting visual assets such as icons, diagrams, UI callouts, branded graphics, and instructional overlays to enhance clarity and engagement.
Edit and refine multimedia content to professional quality standards, including audio leveling, pacing refinement, and motion transitions.
Use Blender (or similar) to illustrate concepts and system interactions where visual explanation enhances learning effectiveness.
Partner with curriculum designers to ensure all content is aligned to specific learning objectives.
Proficiency in Adobe Premiere Pro (or similar, e.g. DaVinci Resolve) for video editing and production.
Proficiency in Adobe Photoshop for visual asset creation and image editing.
Ability to explain complex workflows through clear visual and narrative structure.
Strong attention to visual detail, pacing, clarity, and instructional accuracy.
Ability to work collaboratively across technical and non-technical teams.
Strong organization and time management skills to meet project deadlines.
Ability to learn and use genAI tools.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
