Creative Account Manager

👋 Thanks for taking the time to learn more about this role at TAYB (Part of 9H)! 

About the role

As a Creative Account Manager, you sit at the intersection of clients, creative, and delivery. You are the trusted face of TAYB for key clients in Saudi Arabia — owning relationships, shaping strategy, and ensuring creative excellence from brief to launch.

You will own client outcomes, guide multidisciplinary creative teams, and translate ambitious business objectives into world-class creative work — while operating confidently in a fast-moving, high-expectation environment.

This role is for someone who doesn’t wait for instructions — you set direction, anticipate challenges, and raise the standard for both clients and teams.

What you’ll do

Client leadership & strategy

• Act as the primary senior point of contact for key client accounts, mainly across Saudi Arabia
• Build trusted, long-term partnerships — advising, challenging, and guiding clients as a strategic partner, not a vendor
• Lead client conversations around strategy, performance, market context, and creative direction
• Own client satisfaction, scope clarity, timelines, and commercial alignment
  

Creative & delivery ownership

• Translate complex business objectives into clear, actionable, creative and production briefs
• Champion the work from idea → execution → impact
• Act as a brand custodian for both TAYB and its clients — protecting quality, consistency, and long-term value
• Guide creative direction across motion, visual storytelling, tone, pacing, and narrative — without needing to execute yourself
• Ensure work meets a high creative bar, not just delivery deadlines
  

Cross-functional leadership

• Collaborate closely with the creative and marketing teams to deliver integrated solutions
• Navigate ambiguity and shifting priorities with confidence — maintaining momentum and clarity for teams
• Anticipate risks, resolve blockers, and adapt plans without drama
  

People & culture

• Lead, mentor, and elevate creative and account team members
• Set expectations, give constructive feedback, and help people grow
• Foster a culture of ownership, ambition, and pride in the work
• Push for work that wins — not just ships
  

What you bring

Experience & capability

• Proven experience owning and growing senior client relationships end-to-end
• Strong background in creative, marketing, or digital agencies
• Solid commercial and business acumen — you understand value, not just output
• Experience working in fast-paced, evolving environments where priorities shift regularly
• Confidence operating in agile, cross-functional teams
  

Creative & strategic fluency

• Deep understanding of creative craft — motion, visual storytelling, narrative, and production quality
• Comfortable discussing market trends, user behaviour, data, and performance
• Strong taste, clarity of judgment, and ability to guide quality without micromanaging
  

Leadership & communication

• Natural authority — you earn trust through clarity, decisiveness, and credibility
• Excellent presentation, storytelling, and stakeholder communication skills
• Able to challenge constructively and negotiate when needed
• Comfortable leading senior client conversations independently
  

Practical requirements

• Strong experience with workflow and project management tools
• Fluent in English and Arabic
• Based in Saudi Arabia, comfortable working closely with regional clients and remotely with the rest of the 9H Team
  

Why join TAYB

• You’ll work on high-visibility, ambitious projects across Saudi Arabia
• You’ll have real influence over clients, creative direction, and outcomes
• You’ll be trusted to lead — not micromanaged
• You’ll help shape a growing creative operation in the region, not just plug into one