CPAP Specialist

Posted Yesterday
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Ormeau, County Antrim, Northern Ireland, GBR
In-Office
Senior level
Other
The Role
Provide administrative and customer-facing support for CPAP/homecare services: handle calls, orders, inquiries, complaints, liaise with sales and technical teams, maintain product knowledge, and analyze customer needs for service escalation.
Summary Generated by Built In

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

Provide administrative support to the commercial activity and/or to the customers/patients, like contract management, customer organizations' interfaces, payors' interfaces (States or Private Insurance).How will you CONTRIBUTE and GROW?

1. Receive and/or place predominantly routine calls.
2. Maintain detailed & current knowledge of company's products/services.
3. Liaise with sales & technical staff to keep them up-to-date with customer needs.
4. Answer customer telephone inquiries, orders, service needs & complaints.
5. Analyze customer service needs for communication to service and technical departments.

Are you a MATCH?

1. College Certificate or Diploma in Medical Office Administration or medical background preferred.
2. 7+ years of experience in general office practice
3. Requirement to become Certified Polysomnographic Technician

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Skills Required

  • College Certificate or Diploma in Medical Office Administration or medical background
  • 7+ years of experience in general office practice
  • Requirement to become Certified Polysomnographic Technician

Air Liquide Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Air Liquide and has not been reviewed or approved by Air Liquide.

  • Healthcare Strength Health insurance and life coverage are broadly provided under a global common care baseline that includes inpatient and outpatient healthcare. Dental and vision coverage are present in many locations, and short-term disability provisions have been enhanced.
  • Parental & Family Support Policies provide at least 14 weeks of fully paid maternity leave globally and paid parental leave for non-birthing parents in the U.S. Childcare benefits are available in some countries as part of the package.
  • Strong & Reliable Incentives Annual incentive bonuses, performance bonuses for exceeding goals, and profit-sharing are integrated into the total rewards structure. Feedback suggests additional earning avenues like overtime can further augment pay in eligible roles.

Air Liquide Insights

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The Company
HQ: Paris
34,564 Employees

What We Do

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 75 countries with approximately 66,400 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

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