CPaaS Registrations Administrator

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about

Help keep business messaging  compliant, and ready to reach people around the world.

Infobip’s Platform Operations team supports the registration and setup of messaging traffic across global markets. As a CPaaS Registration Administrator, you’ll process customer requests, maintain accurate records, and work with customers, mobile network operators (MNOs), suppliers, and internal teams.

You’ll learn from a mentor and senior colleagues as you build your knowledge of registration processes, tools, and communication products. As you grow in the role, you’ll become a trusted technical point of contact for customers and partners.

What you’ll do

• Manage and maintain Infobip’s sender database.

• Process customer sender-registration requests and register senders with MNOs and suppliers.

• Answer inquiries about senders and guide customers and stakeholders through the registration process.

• Explain technical requirements in clear, actionable language for non-technical audiences.

• Build and maintain working relationships with MNOs and suppliers.

• Coordinate with customers and internal teams to ensure registration requests are handled accurately and on time.

• Learn and support region-specific or product-specific registration processes.

• Support registration for OTT channels and related products, including WhatsApp, Viber, KakaoTalk, Zalo, Telegram, LINE, Rich Content SMS, Mobile Identity, and Google Business Messages.

• Maintain accurate, organized records that document actions and processes.

• Work with other departments to support compliance with defined processes.

• Respond to technical service requests with a focus on quality and customer satisfaction.

• Take part in continuing education and develop your knowledge of registration workflows, technical processes, and tools.

What makes you a strong fit

• You have a keen eye for detail and experience combining and modeling data from different tools, such as interfaces and databases.

• You have experience in a customer-facing technical role, supporting customers or partners with technical questions, troubleshooting issues, and explaining solutions clearly.

• You enjoy troubleshooting, investigating technical problems, and finding solutions.

• You can follow established processes while applying critical thinking and looking for opportunities to improve them.

• You communicate clearly and effectively with customers, and enjoy being a helpful point of contact for colleagues and partners.

• You work well with people across teams, departments, and regions.

• You’re flexible and comfortable adapting to changes in the work environment.

• You have a basic understanding of AI technology and are interested in how it can be applied in the workplace.

Nice-to-have qualifications

It’s an advantage if you have experience with TelQ or Assure testing tools, Excel, or ticketing systems.

Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

Please be aware that Infobip processes job applications only through our official platform Workday. Applications submitted via other third-party platforms are not reviewed or processed by Infobip.