Course Facilitator 2

Purpose and Impact:

The Course Facilitator (Level 2) provides senior facilitation support for a virtual course delivery. In addition to Level I duties, the Level 2 facilitator leads identification and documentation of systemic student-impacting issues and grading/feedback defects, coordinates escalations across LMS/Software/QA/IT teams, performs quality control review of facilitator-generated reporting inputs, and maintains facilitator procedures/job aids in version-controlled formats as directed. The facilitator performs troubleshooting and support within authorized permissions and escalates platform/infrastructure changes to the responsible technical roles. The Course Facilitator's reporting focuses on learner experience and course workflow support, including progress monitoring inputs, defect trends, and grading/feedback behavior validation, rather than roster/attendance ownership.

Work Schedule: The courses being supported are active from 0800-1700 M-F. Contract core hours are 1000-1400.

Essential Responsibilities:

• The Level 2 Course Facilitator shall possess the following capabilities:
• Effectively communicate. Be adept at effectively communicating to a broad range of individuals from varied backgrounds.
• Ability to review automated graded activities quickly and determine if grading was applied appropriately.
• Lead identification and documentation of systemic grading/feedback defects; coordinate with LMS administrators/software engineers to support timely correction and regression verification.
• Troubleshoot students' issues with virtual learning courses.
• Perform advanced troubleshooting of student-impacting workflow issues (VM connection issues, novel student issues, novel content issues) and coordinate escalations across technical teams.
• Demonstrate exceptionally professional conduct in performance of duties.
• Provide quality control review of facilitator-generated reporting inputs/metrics prior to submission (accuracy checks, trend flags, data anomalies) as required by Government directed reporting cadence.
• Provide guidance and feedback to students pertaining to general networking systems, operating systems, and technical writing.
• Support continuous improvement of automated feedback by recommending enhancements that increase specificity (references to exercises/content) and reduce ambiguity, consistent with SOW feedback requirements. Assist in maintaining facilitator procedures/job aids (runbooks/checklists) in editable, version-controlled formats as directed.

Security Clearance Required:

• TS/SCI preferred

Minimum Education:

• Master's degree in Computer Science, Cyber Engineering, Information Systems, Information Technology, Education/instructional Technology, Engineering, or related field and four (4) years of relevant experience; OR
• Bachelor's degree in the same fields and six 6) years of relevant experience; OR
• Associate's degree (or 18 semester hours of military coursework/training in a related field) and eight (8) years of relevant experience; OR
• High school diploma/GED and ten (10) years of relevant experience; OR

Minimum Years of Experience:

• Experience within last two (2) years as a certified T50 Exploiter Trainer and five (5) years of IO or EA experience
• Relevant experience includes Level I experience plus lead facilitator responsibilities such as mentoring junior facilitators, leading identification/documentation of systemic grading/feedback defects, coordinating cross-team defect resolution (LMS Admin/Software/QA), performing quality control of facilitator reporting inputs/metrics, and maintaining facilitator procedures/runbooks.

Preferred Qualifications:

• Experience serving as lead facilitator (or equivalent) for technical training, including mentoring junior facilitators and standardizing facilitation practices is preferred.
• Experience coordinating issue resolution with LMS Administrators, Software Engineers, QA/Pest, and instructors; tracking issues to closure and validating fixes/regressions is preferred.
• Experience identifying and documenting systemic grading/feedback, defects and recurring learner workflow issues, including development of clear defect reports and supporting evidence, are preferred.

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As part of our commitment to maintaining a safe and compliant work environment, Amentum is a drug-free workplace and requires all personnel to comply with company drug and alcohol policies as a condition of employment.  Employment is contingent upon successful completion of the drug screening process.  Please note that this may include pre-hire screening for marijuana, as well as other federally controlled substances due to Amentum’s role as a federal contractor and trusted partner to the US Government.  

Other Responsibilities:

Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.

Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Compensation Details:

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed,  marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.