BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance. Since 2006, we've been building innovative software that helps companies simplify training, improve compliance, and keep their people safe. As we continue to grow, we're looking for someone with exceptional attention to detail who can help us maintain the quality and accuracy of the online courses available through our platform.
About the RoleAs our Course Development Quality Control Specialist, you'll be the final set of eyes on courses before they go live, making sure content, course information, and setup meet our quality standards. You'll also take ownership of our network partner courses, help troubleshoot course-related issues, maintain our course catalogue, and work across teams to keep everything accurate and up to date.
This role is about more than catching mistakes. We’re looking for someone who asks why, notices where processes could be better, and helps prevent problems before they happen. If you're detail-oriented, tech savvy, comfortable working with clients and partners, and enjoy improving the way things work, this role could be a great fit.
This is an in-person role based out of our Sherwood Park, AB office.
In this role, you will be expected to:
- Review and test online courses before launch to ensure they meet our quality, accuracy, and functionality standards
- Manage course setup, including descriptions, keywords, subscriptions, landing pages, pricing coordination, and other catalogue details
- Take ownership of network partner courses from initial quality review through setup, launch, and ongoing correspondence
- Review new course submissions against BIS quality standards and clearly communicate required changes to partners and content owners
- Maintain the accuracy of course development tracking sheets, records, and supporting documentation
- Own the ongoing maintenance of our course catalogue, including scheduled reviews, course updates, and identifying content that needs to be updated or retired
- Troubleshoot course-related issues and act as an escalation point for our Customer Experience team
- Work with Course Development, Customer Experience, Marketing, Ecommerce, and Accounting to keep course information accurate and launches moving forward
- Help maintain and improve the quality controls within our AI-assisted course development process
- Identify opportunities to simplify, improve, or automate repetitive quality-control processes
- Maintain clear policies, procedures, and documentation for course development and quality-control workflows
You might be the right fit if you:
- Have exceptional attention to detail and a knack for spotting inconsistencies others might miss
- Can work thoroughly without losing sight of efficiency or spending time on details that don't meaningfully affect quality
- Take ownership of your work and follow issues through to resolution rather than simply passing them along
- Are naturally curious and want to understand how systems and processes work
- Are comfortable working independently, navigating ambiguity, and figuring out what needs to happen next
- Enjoy troubleshooting and digging into problems to understand what went wrong
- Look for ways to improve processes instead of simply following them because “that's how we've always done it”
- Communicate clearly and professionally, including when you need to deliver difficult feedback to a client or partner
- Enjoy collaborating across teams and can keep multiple people and moving pieces organized
- Are tech savvy, quick to learn new systems, and comfortable experimenting with AI tools
Qualifications we are looking for:
- Hands-on experience in a detail-focused role where accuracy, organization, and follow-through were important to your success
- Customer-facing experience and confidence communicating directly with clients, partners, or other stakeholders
- Strong computer skills and the ability to learn new software and systems quickly
- Strong organizational skills with experience managing detailed information, records, or documentation
- Comfort working with Microsoft Office, particularly Excel
- Practical experience using AI tools and an interest in finding ways they can improve workflows and quality
Bonus points if you have:
- Experience with learning management systems, online learning, or course development
- A background in data management, records management, or maintaining large amounts of detailed information
- Experience with technical writing, SOPs, policies, or process documentation
- Experience proofreading, editing, or reviewing content for accuracy and consistency
- Knowledge of instructional design or adult learning principles
- Experience in health and safety, compliance, or another environment with detailed standards and requirements
- Experience improving or automating repetitive processes
Compensation and benefits:
- Employee Stock Ownership Plan (ESOP)
- Full medical, dental, and vision coverage
- Life insurance and disability insurance
- Health spending account
- Flexible working hours
- On-the-job training and growth opportunities
- Free on-site parking
About BIS:
BIS Safety Software has been headquartered in Sherwood Park, Alberta, since 2006. We build software that helps organizations manage safety training, learning, and compliance - and we’re growing!
A few things that make us different: we don’t use job titles internally - we value humility and contribution over hierarchy. We move fast, integrate new ideas quickly, and give people real ownership of their work. And through our Employee Stock Ownership Plan (ESOP), you have the opportunity to own a piece of the company you’re helping build.
How to apply:
Visit our Careers Page for more information. We sincerely thank all applicants for their interest. Only those selected for interviews will be contacted.
Job ID #T202609-28CCD
Skills Required
- Hands-on experience in a detail-focused role requiring accuracy, organization, and follow-through
- Customer-facing experience and confidence communicating with clients, partners, or stakeholders
- Strong computer skills and ability to learn new software and systems quickly
- Strong organizational skills managing detailed information, records, or documentation
- Comfort working with Microsoft Office, particularly Excel
- Practical experience using AI tools and interest in improving workflows and quality
- Experience with learning management systems, online learning, or course development
- Background in data management, records management, or maintaining detailed information
- Experience with technical writing, SOPs, policies, or process documentation
- Experience proofreading, editing, or reviewing content for accuracy and consistency
- Knowledge of instructional design or adult learning principles
- Experience in health and safety, compliance, or another environment with detailed standards and requirements
- Experience improving or automating repetitive processes
What We Do
BIS Safety Software is a technology company that offers compliance and learning management software to meet the needs of Environment, Health, and Safety (EHS) professionals. This cloud-based software application includes a Training Record Management System, a Classroom Calendar Management module, a Training Matrix, a Learning Management System, Digital Folders, plus Online Forms that can be used for site inspections, hazard assessments, incident management, preventive maintenance, competency evaluations, and more. We provide training solutions for the safety industry, including hundreds of safety training organizations throughout North America and across the world. The core of our business is the SafetyNET program. The SafetyNET is a network of more than 500 leading safety training companies from across North America who collectively share and provide companies and individuals with access to a wide variety of safety training courses through one centralized online application. Since 2010, the collaborative partnership between these training companies has not only enabled the best-of-the-best in online safety training to be brought together in one location but it is also helping to improve industry safety performance through the provision of convenient, cost-effective training. Looking toward the future, the SafetyNET seeks to continually set new standards in training through ongoing technological innovations and implementation of feedback from industry experts and leaders. Be a part of this exciting future by becoming a part of The SafetyNET
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