Operations Manager & Customer Relations

Reposted 10 Days Ago
Be an Early Applicant
İstanbul, Fatih, İstanbul, TUR
In-Office
Senior level
Industrial • Manufacturing
The Role
The Country Sales & Operations Manager will execute commercial strategies, develop the Turkish market, oversee daily operations, manage local teams, and drive revenue performance.
Summary Generated by Built In

As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2024 revenue of $3.6 billion, our mission to Connect What Matters is brought to life by more than 7,500 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at www.hbfuller.com.

Position Overview

The Country Sales & Operations Manager is responsible for executing commercial strategy, developing the Turkish market, and overseeing daily operations at the local site. The role drives revenue and margin performance, ensures operational reliability, and supports the delivery of differentiated solutions. The position reports to the ND Industries Europe Director.

Primary Responsibilities

Commercial Execution

  • Execute local sales strategies and deliver assigned revenue, margin, and growth targets.

  • Identify new business opportunities and expand presence in target segments.

  • Maintain pricing discipline and ensure effective value‑based selling.

  • Manage key accounts and develop strong customer relationships.

Operations Management

  • Manage day‑to‑day activities of the Turkey site.

  • Ensure service quality, safe operations, workforce discipline, and cost control.

  • Coordinate with regional Operations and Quality teams to maintain standards.

  • Oversee production scheduling, local inventory, and customer service responsiveness.

Team Leadership

  • Set clear goals, monitor performance, and support talent development.

  • Foster engagement, accountability, and continuous improvement.

  • Direct leadership of the Turkish operations team.

Planning & Reporting

  • Provide accurate sales forecasts, operational metrics, and performance analyses.

  • Support budget input for sales and local operational needs.

  • Ensure effective CRM usage, pipeline management, and site reporting.

Cross‑Functional Collaboration

  • Work closely with Technical Service, Quality, Operations, and Finance to meet customer expectations.

  • Provide structured market and operations feedback to support regional decision‑making.

Minimum Requirements

  • Bachelor’s degree in business, Engineering, Chemistry, or related field.

  • 5+ years of commercial experience in B2B/industrial markets.

  • Experience in small‑team leadership; strong customer and operational orientation.

  • Fluency in Turkish and English.

Preferred Qualifications

  • Experience with application service centers or light industrial operations.

  • Background in adhesives, specialty chemicals, or technical selling.

  • Master’s degree is a plus.

#LI-AL1

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.

H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.

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The Company
5,037 Employees
Year Founded: 1887

What We Do

H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemical products to improve products and lives. Your day probably begins and ends with us. Just about everywhere you look – including the windows through which you see and the magazines you read – you’ll find industrial adhesives and sealants produced by H.B. Fuller. Most likely, we made the glue holding together your cereal box, the seals that keep your refrigerator airtight, and the specialty adhesive in your baby’s disposable diaper. While our products are virtually invisible, they play a vital role in ensuring the quality and convenience of modern life. We take pride in working with our customers to add value. At H.B. Fuller, we are committed to connecting what matters, bringing together people, products and processes that answer and solve some of the world's biggest adhesion challenges. Through our reliable, responsive technical service, we create lasting, rewarding connections with customers in the packaging, hygiene, electronic and assembly materials, automotive, paper converting, woodworking, construction, general assembly and consumer goods industries. And, we are committed to building an environment where employees are engaged, challenged and given an opportunity to drive superior results. We firmly believe that our employees drive the success of the company. With long-term, profitable growth as the ultimate goal, we strive to cultivate an environment that offers stimulating and financially rewarding opportunities

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