- Competitive Salary Packages
- Professional Development Opportunities
- Hybrid Work Setup
- Equipment Provided
The Country Manager - Vietnam is a dynamic and mission-driven leader who will lead and grow our Vietnam operations. The ideal candidate combines in-depth subject matter expertise in financial services, AML compliance, and back-office operations, with a collaborative leadership style that aligns with Payreto’s agile, performance-oriented culture. As our first leader in Ho Chi Minh, you will drive operational excellence, foster team development, and uphold our values to deliver best-in-class services to our global clientele via strong coordination & collaboration with the related VPs of the Global Operations Headquarters in Makati (Philippines).
WHAT WOULD YOU DO?
Operational Leadership
- Manage and lead all aspects of Payreto’s operations in Vietnam. Payreto’s operation in Vietnam is an extension of the Global Operations Headquarters, where best practices have already been developed.
- Ensure continuous improvement in service delivery, quality, and client satisfaction across all supported ventures.
- Ensure operational resiliency and stability.
- Maintain oversight of location budgets, expenditures, and cost forecasting in close coordination with the Finance Department in Makati.
- Strategically oversee infrastructure needs and procurement of necessary technologies and vendor services.
- Hire, develop, and retain high-performing talent appropriate to each venture’s needs.
- Conduct regular 1:1s, coaching, and quarterly objective reviews.
- Foster an inclusive, collaborative workplace culture that encourages learning, pride, and belonging.
- Actively resolve internal conflicts with empathy and fairness, promoting team harmony.
- Suggest creative hiring processes to find the best talent for Payreto in Vietnam.
- Provide valuable insights into the Vietnamese workforce.
- Develop Vietnam operations members to be future leaders within Payreto.
- Stakeholder Management and Engagement (Internal and External)
- Find win-win solutions in handling internal/external client complaints and escalations in a timely manner.
- Collaborate with internal stakeholders to implement necessary adjustments in the behavior and performance of Vietnam operations.
- Maintain a good to high NPS (net promoter score) from all the clients supported by Vietnam Operations.
- Regularly communicate with internal stakeholders to better understand current and future needs that may generate additional revenue for Payreto.
- Implement and support Payreto’s non-compete strategy with financial service providers.
- Develop and optimize systems, routines, and workflows aligned with strategic goals.
- Ensure that the Vietnam location contributes to the overall business profitability and scalability.
- Contribute to the OKR (Objective Key Results) of Payreto.
- Be the go-to local expert on Payreto’s services, tools, client workflows, and market needs.
- Assist ventures with client documentation, process improvement, market research, and identifying industry best practices.
- Maintain a high level of detail orientation in task execution to ensure accurate, high-quality outcomes.
Professional Background
- Minimum of 5 years’ experience in back-office operations within or supporting financial institutions or financial service providers.
- Proven track record of leading multiple operational teams in complex, detail-oriented environments.
- Experience in an AML Compliance role, either as an individual contributor or in a leadership role, is a plus.
- Bachelor’s degree in Finance, Accounting, Economics, Engineering, Software Development, or Data Science – fields requiring structured, analytical thinking and attention to detail.
- Strong in English Communication, both written and spoken. International work or study experience is a strong plus.
- High in Cognitive/Comprehension Skills - must be able to understand complex concepts.
- Flexible and globally minded; able to adapt to international standards and work with global clients.
- Strong desire to lead with transparency and collaboration in an agile, high-performance culture.
- Embodies a “missionary manager” mindset – focused on purpose, ownership, and long-term value creation rather than short-term gain.
- Demonstrates high emotional intelligence, curiosity, and openness to personal growth in both hard and soft skills.
- Committed to learning and coaching others, creating a feedback-driven work environment.
- Surprise Yourself: Embrace curiosity, question assumptions, and keep learning every day.
- Stand Together: Support your team, maximize collaboration, and go all-in for clients.
- Safe & Sound: Act with integrity, remain grounded, and foster mutual respect and trust.
- Understand the nuances of operating as a KPO service provider for financial service providers.
- Deliver expert-level client support to enable our clients to focus on their core business operations.
- Maintain expert-level knowledge in compliance, operational workflows, and service excellence.
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What We Do
Payreto stands for OPERATIONS EXCELLENCE.
We are a Knowledge Process company that provides customizable operations solutions for the financial services industry.
Our job is to fuel our financial institution partners’ operations excellence by embedding our world-class support principle and wide-ranging knowledge applications. We address any operations problems our partners might face thru our four pillars of services:
1. Onboarding as a Service
Achieve an agile onboarding application process with a solid customer due diligence and transaction monitoring while acquiring customers targeted to your compliance criteria
2. Payments as a Service
Go to market quickly and offer advanced global payment processing through our PCI Level 1 certified white-label multi-gateway approach
3. Finance as a Service
Streamline your back office processes with a team of experts focused on finance & accounting, reconciliation, and reports
4. Contact as a Service
Manage customer and merchant inquiries with a 24/7 contact center and technical support
Here in Payreto, our team is geared towards global reach and experience - a culture we aim to nurture long-term.
This commitment to our team is our pledge to our partners and clients as we continue to grow and become the leading and trusted operations partner for financial institutions around the globe.
