The Role
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What is the Opportunity
We are seeking a dynamic and experienced Country Manager to lead our operations and drive business growth in Uganda. As the Country Manager, you will be responsible for formulating and executing the company's strategy in Uganda, building strategic partnerships, ensuring compliance with local regulations, and fostering a high-performance team. This role requires a strategic thinker with strong operational expertise, exceptional relationship management skills, and a deep understanding of the Uganda market.
What will I be doing?
- Collaborate with the senior leadership team to develop and implement the country strategy, aligning it with the overall organizational goals.
- Create and execute the operational strategy for Uganda, including the establishment of infrastructure required to support business growth.
- Continuously improve operational capabilities, optimize pay-in/ pay-out methods, and enhance processes to drive efficiency and enhance conversion rates.
- Identify and cultivate strategic relationships with partners, acquirers, payment processors, banks, and other stakeholders to unlock growth opportunities.
- Lead negotiations and execute commercial partnerships and agreements, ensuring mutually beneficial terms and compliance with legal and regulatory requirements.
- Collaborate with internal teams, including expansion, product, technology, legal, compliance and commercial teams, to align on operational, product, and technology roadmaps. Facilitate seamless integration of partnerships and optimize processes for maximum synergies.
- Analyze performance metrics, market trends, and customer insights to optimize business operations and conversion rates.
- Utilize data-driven strategies to enhance performance, identify areas for improvement, and drive operational excellence.
- Work closely with the legal and compliance team to ensure adherence to local laws, legislation, and regulations.
- Stay informed about regulatory changes, maintain compliance, and engage with regulators when necessary.
- Maintain a strong personal network, actively participate in professional organizations, attend conferences, and industry events to enhance the company's brand visibility.
- Engage with local legal experts, accountants, tax professionals, and regulators to ensure smooth operations and compliance with local regulations. Stay updated on local market dynamics, regulatory changes, and leverage local knowledge to drive business success and operational excellence.
What skills do I need?
- Adaptability to thrive in fast-paced, ambiguous environments
- Self-starting attitude with a willingness to collaborate across global teams and time zones
- Proven expertise in a Ugandan payments or financial systems
- Strong negotiation skills for optimizing contracts and agreements
- Extensive network within the Ugandan market's payment ecosystem
- Ability to take calculated risks based on strategic insights
- Leadership capabilities to drive projects and foster cross-functional teamwork
- Strategic vision with a focus on operations and business development
- Deep understanding of Ugandan market dynamics and regulatory landscape
- Track record of cultivating strategic partnerships and driving operational excellence.
- Excellent communication and relationship management skills
- Analytical mindset to translate data into actionable strategies
- Proficiency in team management and motivation
- Comprehensive knowledge of regulatory and compliance requirements
- Positive attitude and inquisitive nature
- Technical proficiency as a bonus
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Remote work: work from anywhere or one of our offices around the globe!*
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
*For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!
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The Company
What We Do
dLocal started with one goal – to close the payments innovation gap between global enterprise companies, and customers in emerging economies. We have over 900 payment methods, in more than 40 countries. With the ability to accept local payment methods and facilitate cross-border fund settlement worldwide, our merchants reach billions of underserved consumers in the high-growth markets of Africa, Asia, and Latin America. dLocal offers the ideal payment solutions for global commerce: Payins: Accept local payment methods Payouts: Compliantly send funds cross-border Defense Suite: Manage fraud effectively dLocal for Platforms: Unify your platform’s payment solution Local Issuing: Localize payments for your gig-economy workers, suppliers, and partners
