The Role
Lead operations in Ghana by developing strategies, managing partnerships, ensuring compliance, and enhancing operational efficiency for business growth.
Summary Generated by Built In
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
About the Role
- We’re seeking an experienced and strategic Country Manager to lead our operations in Ghana. The ideal candidate will combine a deep understanding of the Ghanaian payments ecosystem with strong leadership, operational excellence, and partnership management skills. You’ll be responsible for driving business growth, establishing key partnerships, and ensuring compliance while aligning local operations with the company’s global objectives.
Key Responsibilities
- Collaborate with the senior leadership team to develop and implement the country strategy, ensuring alignment with overall organizational goals.
- Create and execute the operational roadmap for Ghana, establishing infrastructure and processes to support business growth.
- Continuously improve operational capabilities and optimize pay-in/pay-out channels to enhance efficiency and conversion rates.
- Identify, build, and maintain strategic relationships with partners — including banks, payment processors, acquirers, and regulators — to unlock growth opportunities.
- Assist with/in commercial negotiations and execute partnership agreements, ensuring mutually beneficial outcomes and compliance with legal and regulatory standards.
- Work cross-functionally with internal teams — Product, Tech, Legal, Compliance, and Commercial — to drive integration, operational alignment, and synergy across initiatives.
- Analyze performance metrics, customer insights, and market trends to identify opportunities for optimization and business improvement.
- Leverage data-driven strategies to improve operational efficiency and conversion performance.
- Collaborate with legal and compliance teams to ensure adherence to local laws and licensing requirements.
- Engage with regulators, legal experts, tax professionals, and other stakeholders to maintain compliant and sustainable operations.
- Represent the company in industry forums, conferences, and professional networks to enhance brand visibility and build influence within the Ghanaian market.
- Stay ahead of market and regulatory developments, applying local insights to strengthen strategic positioning and growth.
Technical & Leadership Skills
- Proven ability to thrive in fast-paced, high-growth environments and manage ambiguity.
- Strong leadership and team management capabilities, fostering collaboration and accountability.
- Expertise in Ghana’s payments or financial systems, with a solid network across the local ecosystem.
- Strong negotiation skills for structuring and optimizing commercial agreements.
- Strategic thinker with a bias for execution and operational excellence.
- Excellent analytical mindset with the ability to translate data into actionable insights.
- Strong stakeholder management and communication skills.
- Demonstrated understanding of regulatory and compliance requirements within Ghana’s financial landscape.
- Self-starter with a positive, adaptable, and growth-oriented attitude.
- Technical proficiency (API-based systems, payment platforms) is a plus.
Experience
- Minimum of 7 years’ experience in fintech, banking, or financial services, ideally with early-stage or scaling businesses.
- Proven experience leading country operations, partnerships, or expansion initiatives.
Educational Requirements
- Minimum of a Bachelor’s degree in Business, Finance, Economics, or a related field (MBA or equivalent preferred).
Must-Have Qualifications
- Demonstrated experience in banking, fintech, or both.
- Proven partnership management and commercial negotiation experience with banks, acquirers, or APM providers.
- Experience in regulatory licensing and operations/compliance management.
- Strong knowledge of Ghana’s market dynamics, regulatory environment, and growth opportunities.
- Collaborative leadership style and ability to manage cross-functional teams.
Preferred Qualifications
- Experience in launching or scaling fintech operations within emerging markets.
- Exposure to cross-border payments, remittances, or digital financial services.
- Existing relationships with Ghanaian regulators, banks, and payment partners.
- Track record of data-driven decision-making and performance optimization.
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Remote work: work from anywhere or one of our offices around the globe!*
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
*For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!
Top Skills
Api-Based Systems
Payment Platforms
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The Company
What We Do
dLocal started with one goal – to close the payments innovation gap between global enterprise companies, and customers in emerging economies. We have over 900 payment methods, in more than 40 countries.
With the ability to accept local payment methods and facilitate cross-border fund settlement worldwide, our merchants reach billions of underserved consumers in the high-growth markets of Africa, Asia, and Latin America. dLocal offers the ideal payment solutions for global commerce:
Payins: Accept local payment methods
Payouts: Compliantly send funds cross-border
Defense Suite: Manage fraud effectively
dLocal for Platforms: Unify your platform’s payment solution
Local Issuing: Localize payments for your gig-economy workers, suppliers, and partners
