Country Launcher (Build Lead)

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.

• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.

• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

Job Description:

As we accelerate our global expansion and deploy our industrialized "Launch Factory" model, we are looking for a highly driven Country Launcher (Build Lead) to be based on-site in Vietnam.
 

Mission As the Country Launcher, you will be the single point of accountability for taking the Vietnam market from the deal stage to live, revenue-generating operations. You will own the 1-year project lifecycle, driving a dedicated, on-site Build Pod through a proven 4-phase deployment playbook: a 2-month pre-launch handshake, a strict 6-month Build & Launch (T+6), and a seamless 3-month post-launch transition. You are responsible for ensuring a profitable, on-time go-live that strictly adheres to our standardised playbooks.

As a Country Launcher, your key objectives will be to…

• Ensure On-Time Delivery (T+6 Velocity): Own the end-to-end delivery of the launch within a strict 6-month window from contract sign-off to a revenue-ready platform. You will manage all internal and external dependencies to resolve 100% of non-negotiables and critical-path items in the first 4 months.

• Drive a Profitable Launch: Maintain P&L ownership for the account during the build stage. Keep a strict oversight on build stage resource allocation and deploy Circles' standardized off-the-shelf propositions to minimize customization and avoid wastage.

• Ensure Commercial Success in the First 3 Months: For greenfield launches, drive strong brand take-off to achieve top-line commercial metrics (subscriber targets, NPS, ARPU) in the first quarter. For brownfield launches, ensure seamless migration with zero revenue loss for migrated subscribers.

• Own Go/No-Go Checkpoints: Define measurable success criteria and make the final call on stage gates including Sprint 0, User Acceptance Testing (UAT), Closed User Group (CUG), and National Launch.

• Manage Stakeholder & Executive Governance: Drive internal and external reviews, including leading the Monthly CEO Leadership SteerCos to build confidence, present the iDMO dashboard, and unlock roadblocks for CXOs with clear options and trade-offs.

• Execute a Seamless Post-Launch Transition: Drive a structured 3-month handover to the Operate (BO) or Customer Success teams, ensuring 100% completion of transition checklists and KPIs before your team is released for the next market.

We are looking for individuals who...

• Have a proven track record of complex project delivery: Experience leading large-scale, end-to-end technology or market launches, ideally driving a project from concept to successful execution within aggressive timelines.

• Have strong commercial and financial acumen: Demonstrated experience managing a P&L, resource allocation, and maintaining oversight of cost drivers during project build phases. (Note: P&L management requirement is drawn from standard JD best practices to support the Build Team KPI source).

• Exhibit extreme ownership and accountability: You can act as the single point of contact for an entire country launch, driving internal cross-functional alignment while managing complex external client expectations.

• Are Results-Driven: Someone who pushes to meet or beat goals, effectively tracking success through measurable metrics (L0/L1 frameworks, RAG metrics, and iDMO targets).

• Possess exceptional stakeholder management skills: Capable of running structured cadences, translating complex project statuses into strategic confidence-building discussions for C-level executives, and resolving escalations effectively.

• Are Proactive and Analytical: Able to conduct pre-mortems to mitigate risks early, structure data to drive decisions, and act without being micromanaged.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

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