Country HR Officer - Jordan

Team/Role Overview:

The Country HR Officer (CHRO) is a senior Individual Contributor role responsible for providing end-to-end HR support to the business and functional leadership teams, including the Citi Country Officer and Banking Head (CCOBH). The role focuses on delivering a strong employee experience, enabling business outcomes, and ensuring that Citi’s risk, control, and governance standards for HR are consistently upheld in line with the local regulatory requirements and global Citi policies. The role is supported by centralized Human Resources disciplines across the different pillars including Talent Management and Engagement, Compensation and Benefits, Learning & Development, and Employee Relations.

What we’ll need from you:

• Provides a broad range of HR consulting services to client groups within the organization within a country, including advice on staffing (senior and new talent acquisition), managing talent (assessment, development and redeployment), compensation processes, organization effectiveness (change management, leader effectiveness, performance management, coaching, organization design), employee engagement (communications, employee relations, facilitation of rewards and recognition, employee involvement) and change management to support constant transformation.
• Applies thorough knowledge of HR principles to resolve issues with impact on business segment or functional area.
• Partners with regional HR and business/functional line management in recommending, developing, executing and implementing HR strategies, business plans and programs.
• Partners closely with regional HR Specialist areas, for example, Compensation, Resourcing, Learning and Development Measuring and reporting key human capital metrics.
• Attracts and retains high potential talent by helping to define and establish career paths within client group.
• Coach and develops leaders in successful performance management activities and upgrading talent.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

What you’ll do:

• Minimum 8–10 years of progressive HR experience, preferably within the banking or financial services sector.
• Proven ability to operate effectively as an Individual Contributor in a demanding fast-paced environment with a strong focus on driving efficiencies.
• Strong knowledge of Jordanian labor law, local regulations and employment practices.
• Solid understanding of HR risk, controls, and governance.
• Excellent stakeholder management and influencing skills at senior leadership level.
• Strong judgment with the ability to manage competing priorities.
• Bachelors/University degree, Master’s degree preferred
• Postgraduate qualification or HR certification is an advantage.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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