The Role
Serves as the first point of contact by greeting visitors, answering calls, managing emails, and maintaining the reception area. Counsels prospective students or clients about courses, products, or services, conducts outbound telecalling, follows up on leads, confirms appointments, and supports admissions or sales conversions. Maintains interaction records, prepares daily reports, performs data entry, and manages schedules and follow-ups.
Summary Generated by Built In
A Counsellor/Telecaller cum Front Office role acts as the first point of contact, combining reception duties, client counseling, and outbound telecalling to drive admissions or sales. Key responsibilities include greeting visitors, managing phone lines, conducting student/client counseling, managing inquiries, and handling administrative tasks like data entry.
Key Responsibilities
- Front Office/Reception: Greet visitors, answer/screen incoming calls, manage emails, and ensure a professional, tidy reception area.
- Counselling: Provide detailed information regarding courses, products, or services to prospective clients/students to facilitate conversions.
- Telecalling: Perform outbound calls to follow up on leads, confirm appointments, and promote services.
- Administration: Maintain accurate records of student interactions, daily reports, and data entry using MS Office.
- Scheduling: Manage visitor appointments, meeting schedules, and follow-ups
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The Company
What We Do
NIMT Educational Institutions is a multidisciplinary education group in North India, operating 17+ institutions across five campuses in Greater Noida, Ghaziabad, and Kotputli Jaipur. Founded in 1995, it offers 36+ programs spanning medicine, law, management, education, pharmacy, technology, allied health, and K–12 schooling. Its model combines professional degrees, diplomas, practical training, industry partnerships, and campus-based learning for students across multiple disciplines.
