Counsellor (Face to Face)

Cardiff, Unit 1 Capital Quarterm No.4 Tyndall Street (Driscoll Building), CF10 4BQ

Permanent

Competitive salary + Fantastic benefits

Part-time hours available: Minimum of 2 days per week

Full-time roles are available, offered on a hybrid basis — combining both onsite and remote working

Session Requirements:

• We can offer sessions from Monday to Friday - 07:30am or 08:00am to15:30pm/ 1600pm and14:00pm - 22:00pm

• Weekends 08:30-17:00

• At least 1 in every 3 but may be less depending on the location

• 5 appointments per day

We make health happen

As an employee at Bupa, our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients every day.

Your Role:

As a Counsellor/Psychotherapist, you will provide high-quality, effective, and safe remote counselling to Bupa customers over the short, medium, or longer term. You will work independently and as part of a multi-disciplinary clinical team, liaising daily with internal and external services, organisations, and safeguarding agencies.

Responsibilities:

• Provide high-quality counselling or brief interventions with excellent clinical outcomes.

• Deliver comprehensive assessments and formulations to drive evidence-based interventions.

• Offer different models of service delivery, including face to face sessions

• Adhere to Bupa’s case management processes and collaborate with Clinical Leads and the wider therapy team.

• Follow sessional limits based on the client’s company benefits.

• Provide signposting or onward referrals as needed.

• Offer ad-hoc or one-off wellbeing support and coaching.

• Conduct one-off assessments and referral recommendations.

• Deliver group psychoeducation, raise mental health awareness, and promote mental wellbeing through remote presentations, workshops, and training.

• Work autonomously within professional guidelines and Bupa’s service policies and procedures.

• Attend regular clinical supervision and team meetings.

• Collaborate with the operational and clinical team to improve client and employee experiences.

Qualifications:

Essential:

• BACP Accredited Counsellors/Psychotherapists

• NCPS Professional Accredited Registrants

• UKCP Registered Psychotherapeutic Counsellors/Psychotherapists

• 3 years of full-time post-qualification counselling experience. 

Desirable:

• Training in incident support.

• Corporate experience and business understanding.

Key Skills & Experience:

• General adult mental health specialism experience.

• Proficiency in Microsoft Systems and electronic medical record systems.

• Ability to evaluate, plan, and prioritise workload within demanding time scales.

• Proven customer service and client liaison experience.

• Excellent clinical knowledge application.

• Strong presentation and interpersonal communication skills.

• Professional and personal drive.

• Enthusiastic, self-motivated, and self-sufficient.

• Rapid and decisive response capability.

• Excellent team player.

• Strong problem-solving skills.

• Experience managing own caseload and working towards individual targets and outcomes.

• Efficient diary management and time boundary maintenance.

• High standards in written and oral communication.

• Diverse and varied clinical experience.

Personal Characteristics:

• Well-developed communication skills.

• Effective time management.

• Ability to work autonomously in a busy environment.

• Understanding of the business environment.

• Ability to work well within a multi-disciplinary team.

• Awareness of KPIs and ability to work in a fast-paced environment.

• Effective diary utilisation planning within a two-week lead time.

Benefits:

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme, covering mental, physical, financial, social, and environmental wellbeing. We support flexible working and offer a range of family-friendly benefits.

Joining Bupa in this role, you will receive:

• Equivalent to 25 days holiday per year, increasing with length of service, with the option to buy or sell.

• Enhanced pension and life insurance.

• Support with travel costs via a season ticket loan or cycle2work.

• Discounted access to online gym sessions.

• Annual performance-based bonus.

• Bupa health insurance as a benefit in kind.

• Option to join dental insurance scheme at a discounted rate.

• Access to our Digital GP platform on your mobile.

• Emotional wellbeing support.

• Access to family mental health line.

• Financial wellbeing channels.

• Support for carers.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”. We champion diversity and understand the importance of our people representing the communities and customers we serve. We especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.