Council Relations Manager

Position Title: Council Relations Manager
Work Set-up: Hybrid
Schedule: 9AM – P6M PHT
Holidays: Philippine Holidays
Position Summary:
The Council Relations Manager is an integral member of the Asia Council Engagement team, responsible
for a portfolio of 10-12 Councils and ensuring a flawless and high impact experience for all Members.
Accountabilities:
Member Engagement Support:
1. In partnership with the Council Relations Executive (CRE), proactively ensure that each member
fully participates in their Council, leveraging the value of each council seat.
2. In collaboration with CRE and Program Directors, develop a plan for how TCB will connect content
and other resources to address Members’ business needs.
3. Working with your Program Director and CRE, ensure all written communication to Members
(meeting agendas, etc.) are well written, high quality and engaging.
4. Analyze Member feedback from Council meetings and work proactively with your Program Director
and CRE to continuously improve the Member experience.
5. Working with the Program Director and CRE, ensure Council discussion highlights are captured and
shared with Members as Highlights.
6. Working with the CRE, ensure meeting evaluation feedback is addressed and incorporated into
future meeting planning.
7. Attend Council meetings on-site, other meetings as needed.
Member Retention Support:
1. Track engagement and retention metrics in the CRM (Sugar) to ensure accurate information related
to Members that are: at risk, new, replacement, Center affiliates, previous Members.
2. Proactively identify at-risk Members and work with Program Director and CRE to execute a retention
or replacement plan.
3. Report Member engagement, attendance, and retention data using TCB systems.
Meeting Operations:
1. Ensure meeting materials meet TCB guidelines, and are reported out to the Members on the
appropriate timeline and channel (11/6/1, Communities)
2. In support of the CRE and Program Director, plan and prepare, partnering cross-functionally as
necessary, to ensure precise logistics for Council meetings, resulting in a high-quality Member
Experience. This includes facility setup and scope, vendor coordination for food, beverages,
accommodations, transportation, AV/tech support, materials, and hospitality/entertainment for
various meeting formats.
a. Meetings held at a Member’s facility.
b. Meetings held at a hotel or other public venue.
c. Meetings held virtually, using remote technology.
d. Hybrid meetings that combine remote and in-person attendance.
3. To secure hotel accommodations (and meeting space when needed), restaurants and/or group
activity and ground transportation.
4. Communicate Member problems as they arise with CRE and Program Director, and proactively work
to resolve issues.
5. Track attendance and Member feedback.
6. Manage regular cost forecasts.
7. Execute each meeting within budget.
8. Continuously seek opportunities to improve our process and enhance the Member experience.
Others:
1. Support the Associate Director in any way necessary to achieve the goals of the department.
2. Other duties as assigned.
Support the team in achieving annual revenue, engagement and contribution goals:
• Meeting Planning and Attendance
• Expense Management
• Member Retention
• Accounts Receivable
Qualifications:
• Bachelor’s degree required.
• Minimum of 2-3 years’ work experience, preferably in a customer facing role.
• Hospitality or event management experience is a plus.
• Strong oral and written communication skills.
• Naturally curious and a quick, agile learner.
• Sociable and service oriented.
• Strong time management skills and able to manage multiple, competing priorities in a dynamic
environment.
• Strong team orientation.
• Outstanding organizational skills and attention to detail.
• Ability to handle adverse and unexpected situations in a composed and professional manner.
• Ability to adapt to and initiate change in a fast pace & agile environment.
• Working knowledge of MS Office products
If this sounds like you, then what are you waiting for? Come join us!
Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-life balance meets a commitment to foster growth.
• Genuinely caring Leadership Team
• Competitive salary package
• Company-provided full set-up for desktop/laptop with a back-up internet
• Free pre-employment Medical Assessment (T&C apply)
• HMO on the first day of hire
• 15 Vacation Leaves and 5 Sick Leaves
• Annual Performance Reviews
• Unlimited Employee Referral Incentives
• Employee Loan Facilities
• Social Clubs and Interest Workshops
• Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
• Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays
About Boomering:
Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.
Website: www. boomering.ph
Career Portal: https://boomering.zohorecruit.com/jobs/Careers
Facebook and LinkedIn: Boomering Inc.; Boomering Careers