Customer & Business Solutions Rep

Description

Position Summary:

The Customer & Business Solutions Rep plays a pivotal role within the Feed Nutrition Export function, serving as a key operational link between sales, marketing, production, and logistics. This position is primarily focused on ensuring seamless coordination across the supply chain to support the timely and efficient movement of goods and services. In addition to core supply chain responsibilities, the role supports international export activities, particularly in markets such as Asia and the United States. This includes involvement in global logistics planning, export documentation, and coordination with international carriers and stakeholders.

What You'll Do:

· Responsible for accurately entering, maintaining, and verifying supply chain data across multiple systems, including ERP platforms. This includes processing sales orders, updating shipment schedules, and tracking product movement. Precision in data handling ensures smooth coordination between departments and supports timely decision-making.

· Supports financial operations by processing invoices, reconciling payments, and ensuring timely transactions with both domestic and international customers and

suppliers. This includes verifying billing accuracy, resolving discrepancies, and collaborating with finance teams to maintain clean records.

· Monitors inventory levels across production and distribution points to ensure product availability aligns with demand forecasts and shipping schedules. This includes conducting regular audits with the production teams and identifying stock discrepancies.

· Coordinate domestic and international logistics operations, including collaboration with carriers to ensure timely delivery.

· Provide responsive service to internal and external customers, including international clients in Asia and the U.S., ensuring smooth communication and issue resolution across time zones and cultural contexts.

· Other role responsibilities and projects assigned

Requirements

What You'll Bring:

· Demonstrates a strong sense of ownership and responsibility across all areas of work, consistently following through on tasks and commitments.

· Possesses excellent interpersonal communication skills, fostering positive and professional interactions with internal teams, external partners, customers, and suppliers.

· Maintains a high level of professionalism in all interactions, with the ability to handle sensitive information and situations with discretion and confidentiality.

· Capable of working autonomously while also contributing meaningfully within team environments to achieve shared goals.

· Skilled in managing multiple priorities and tasks simultaneously, with the ability to adapt to changing demands and deadlines.

· Highly motivated and proactive, with a drive to take initiative and continuously improve.

· Applies critical thinking to problem-solving and decision-making, with a focus on identifying effective solutions and process improvements. Must be able to prioritize and problem-solve quickly.

What Makes You a Great Fit:

· Agriculture or supply chain operations experience

· Familiarity with international export producers, including documentation and regulatory compliance

· Advanced analytical skills: ability to collect and analyze data and problem-solve

· Strong written and verbal communication skills

· Proficiency in Microsoft Suite Products (Excel, PowerPoint, Word, Teams, etc.)