Cost Optimisation Manager

CRYOPDP has been dedicated to finding solutions for the transport of time- and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation, express service and specialist courier. They are proud to be the preferred logistics partner of the life science industry and healthcare professionals for more than 4,000 companies worldwide.

The Cost Optimisation Manager is responsible for optimising performance of the specific trade lanes in terms of service, delivery and cost efficiency. This role supports business development opportunities and ensures compliance with group QA & EHS policies.

The Cost Optimisation Manager will organise and manage the workflow for specific trade lanes international shipments (Exports, Imports, Indirects) in line with the temperature-control requirements and the Group QA & EHS policies. They are responsible for ensuring that cost-effective transport solutions are selected in accordance with the CRYOPDP premium service offer and the customer's requirements for route, sustainable mode of transport (air, train, road, multimodal), transit time and cost.

MAIN CONTRIBUTION

• Build, manage and develop specific trade lanes in all aspects; including but not limited to lane mapping, rate negotiation, individual shipment arrangement etc.
• Deliver exceptional operations services of the highest quality, as recognized by CRYOPDP’s external clients and internal stakeholders
• Ensure backup of the international logistics team for complex technical requests or problems
• Develop the skills of the team and bring them to the right level of expertise for our core business
• Reduce fixed costs and increase gross margin, working on solutions to establish new cost-efficient routes and negotiating with providers, etc.
• Monitor Performance and KPIs to track service and cost efficiency (internally and with external service providers)
• Drive continuous improvement initiatives for enhancing the service and financial performance
• Provide excellent Customer Service and drive the same ethos throughout the business and team
• Retain all current lane specific business
• Showcase unique service features of CRYOPDP to increase value and add solutions for Customers
• Respond efficiently to customer issues & complaints. Introduce continuous improvement measures
• Drive commercial awareness and ensure that all agreed department targets (including GP, Revenue, Volume Growth) are met on a monthly, quarterly and annual basis

Operations

• Manage daily lane specific department activity to ensure it achieves all targets/KPIs
• Ensure maximum operational effectiveness and efficiency across all aspects
• Continuous review and improvement of lane specific operational processes
• Support LHR Management team to review and implement SOP’s, Work Instructions,
  processes and procedures
   

Administration
Provide operational excellence by:

• Arranging collection from customers
• Email management; the ability to prioritise emails by the impact the response time will have on customer satisfaction and quality of product, etc.
• Utilising in-house systems to produce shipping documentation i.e HAWB, MAWB
• Import / Export flight documentation creation
• Preparation of import/export entries in accordance with UK HMRC regulations. Submit post entry amendments with HMRC
• Job file invoicing / billing (transfer the information required for ensuring the accuracy of the billing process)
• Operational housekeeping, to ensure the shipping file is updated accordingly including, but not limited to, Post Flights, PODs, Docstore (internal archiving system)
• Working with Study Control in line with customer SOPs
• Processing of shipments “re-icing / packaging”
• Dangerous Goods recognition
• Entering consignment notes onto CAPS (TMS)
• Marking and labeling packages
• Monitoring shipment progress/update milestone in TMS
• Obtaining shipping approval from global LSPs
• Liaising with CRYOPDP vendors for updates, cost, routing options etc.
• TCP and TCV recognition and management

Ensure the growth of retained customers to maximise / increase amount of business carried for every customer by:

• Ensuring that all queries and complaints from external/internal customers and suppliers are investigated and responded to promptly
• Guaranteeing efficient responses to customer issues & complaints
• Showcasing unique service features of CRYOPDP to increase value-added solutions to Customers
• Increase dependency with customers to ensure CRYOPDP is the sole provider they use across all modes

Meet administrative KPI’s:

• Being involved with larger project movements and special customer requests
• Costs versus Budget
• Gross margin %
• Time-in-full-service performance %
• Number of CAPAs (Corrective Action Preventive Action)
• Number of temperature excursions
• Number of airline and customs delays
• Number of CAPAs (Corrective Action Preventive Action)
• Internal stakeholders and customer’s feedback
• Hours Lost Time Incidents

This role will interface with the following departments/teams:

Internally

• Sales
• Customer Experience
• Transport
• Global CRYOPDP Offices, Operational teams and Vendor management
• Pricing
• Study set up

Externally

• Suppliers including airlines
• Service Partners (agents)
• Customer Logistics Teams

REQUIRED SKILLS

Profile: Experience and education:

• 4 years’ experience in airfreight and knowledge of the air industry, previous pharma, healthcare, temperature-controlled experience highly desirable.
• Minimum GCSE standard in English and Math’s (or equivalent) is essential

Specific Experience & Knowledge Required:

• Compliant with GDP, HMRC, MHRA, IATA, CAA guidelines
• Knowledge in Dangerous Goods regulations
• Customs regulations, HMRC compliance
• Passenger and cargo airlines knowledge
• Experience with Controlled Drugs
• Import/Export Licences
• Active and passive temperature-controlled solutions
• Shipping paperwork
• Biological samples shipping experience
• Cold chain logistics knowledge
• Clinical Trials logistics awareness
• Multimodal shipping awareness (air, road, sea, rail)

Location: Feltham U.K.

Language: English

Interpersonal skills ("Essential"):

• Excellent organisational skills and an ability to prioritise and manage high workloads in challenging situations and meetings deadlines
• Ability to make considered, consistent decisions
• Fast and accurate data entry
• Ability to creatively solve problems
• Attention to detail
• High level of energy with a sense of urgency, sound judgement and a determination to achieve
• Team Player
• Ability to give, and receive, positive and constructive feedback
• Commercial acumen (customers/performance profitability)

CRYOPDP offers the opportunity to contribute to a highly successful and growing global healthcare business. Benefits include stock equity (NASDAQ:CYRX).

For information about CRYOPDP, please visit https://www.cryopdp.com/