Commercial Sales Manager

Overview & Responsibilities

PURPOSE OF THE JOB

The primary function of the Commercial Sales Manager is to ensure the organization understands and satisfies the customers’ aftermarket repair needs, while leading and supervising the sales estimations department to deliver superior service that exceeds customer expectations. Reporting directly to the Regional Sales Director, Global Service - America, this role is responsible for leading and directing the sales estimations department within Global Services – America, ensuring alignment between sales and operations.

SPECIFIC JOB RESPONSIBILITIES/COMPETENCIES

Key Responsibilities:

• Leadership and Training: Lead and train the estimations team to achieve the highest levels of customer satisfaction for Global Service aftermarket operations. Foster a culture of continuous improvement and professional development.

• Sales Growth: Proactively seek to increase sales through innovative marketing strategies targeted at the customer base. Understand the nature of the repair business and specific customer requirements to tailor proposals accordingly.

• Team Development: Develop the estimations team to make informed decisions that benefit both the customer and the company, particularly related to order placement and execution.

• Financial Forecasting: Provide the basis for financial opportunity forecasts to management by understanding the complexities of turnaround projects, including staffing (internal and external), tooling requirements, and duration calculations.

• Custom Approaches: Each service opportunity is unique and requires a custom approach, demanding

• interpretation, evaluation, and judgment. Policies and procedures provide the framework, but not specific direction, for the manager& major activities.

• Reporting: Provide cost metric reports and quote log reports to all levels of management as requested.

• The manager must blend financial acumen with marketing insight, service expertise, and engineering knowledge to develop accurate and competitive cost estimates.

BACKGROUND and EXPERIENCE

• Bachelor’s degree in Mechanical or Industrial Engineering, or equivalent experience

• Minimum five years’ experience in a service center, field service or manufacturing environment, experience in turbomachinery preferred.

• Work experience in estimating, finance, accounting, sales or manufacturing, preferred.

• Understanding of the balance of internal cost structures, market value, and margin goals

• Project Management experience required to keep the quotations and cost build-ups: on schedule through tasks, within budget, minimize risk, maintain quality and establish priorities effectively

• Ability to read and interpret manufacturing drawings and inspection reports

• Knowledge of repair and field service. I.E. process associated with machining, welding, blading and mechanical disassembly and reassembly.

• Incumbent must possess superior analytical skills, above average product knowledge, excellent computer skills and the ability to coordinate multiple projects. This position is the interconnection between Sales and Operations.

• Ability to work under pressure to meet set goals, budgets and deadlines.

• Proficient with word processing / spreadsheets (Microsoft Office) and ERP programs (Oracle)

• Excellent supervisory skills, a self-motivated individual that requires minimal amount of direct supervision

• Ability to deal with various personnel matters

Equal Employment Opportunity

Ebara Elliott Energy is an equal employment opportunity/affirmative action employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by the federal, state or local laws of the United States. Applicants and employees are protected under U.S. federal law from discrimination. To learn more, click here.
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