foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description* Analyze and monitor workforce management costs, including labor expenses, overheads, and related expenditures.
* Develop, implement, and manage budgets for workforce management operations, forecasting costs and identifying areas for cost optimization.
* Conduct variance analysis to compare actual costs against budgeted figures, investigating discrepancies and implementing corrective actions as necessary.
* Identify opportunities to reduce costs without compromising operational efficiency or service quality, collaborating with relevant stakeholders to implement cost-saving initiatives.
* Continuously evaluate and improve cost control processes and procedures to enhance accuracy, efficiency, and effectiveness.
* Collaborating with other departments within the organization, such as finance, human resources, and operations, to ensure alignment of cost control efforts with overall business objectives. Communicating cost-related information and recommendations to key stakeholders
* Prepare regular reports and presentations on cost control activities, highlighting key findings, recommendations, and performance metrics for stakeholders at various levels of the organization.
Qualifications- Minimum of 3 years of experience as a Workforce Management Planner/Scheduler and/or Cost Controller is required
- No supervisory experience required
- Diploma or Bachelor Degree
- Strong understanding of call center operations, workforce management principles, and scheduling software/tools.
- Deep understanding of the schedule and staffing requirements.
- Strong analytical skills and attention to detail, with the ability to interpret complex financial data and identify cost-saving opportunities.
- Excellent communication skills to effectively liaise between departments, stakeholders, and team members.
- Ability to identify issues, analyze root causes and implement effective solutions to improve workforce management processes.
- Demonstrated ability to lead and motivate a team, fostering a collaborative and results-driven work environment.
- Capacity to adapt to changing business needs and operational requirements, managing priorities and resources accordingly.
- Strategic mindset and problem-solving abilities, with a focus on driving continuous improvement and achieving cost control objectives.
Skills Required
- Minimum of 3 years of experience as a Workforce Management Planner/Scheduler and/or Cost Controller
- Diploma or Bachelor Degree
- Strong understanding of call center operations, workforce management principles, and scheduling software/tools
- Deep understanding of the schedule and staffing requirements
- Strong analytical skills and attention to detail
- Excellent communication skills
- Ability to identify issues and implement effective solutions
- Capacity to adapt to changing business needs
- Strategic mindset and problem-solving abilities
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
