TEOCO’s Audit team is seeking a smart, self-motivated, and collaborative Utility Payment & Audit Analyst to support critical utility invoice and payment operations. This role offers an excellent opportunity to gain or expand experience in utility consulting, invoice analysis, payment processing, and operational auditing while learning industry-specific software tools and processes.
The ideal candidate will be detail-oriented, analytical, and capable of handling time-sensitive situations involving urgent utility payment requests and service continuity risks.
Key ResponsibilitiesResearch and process utility invoices that arrive outside normal processing timelines.
Investigate and resolve urgent past-due notices and high-priority payment issues for accounts that may be at risk of service interruption or shutoff.
Analyze account and invoice data to determine whether emergency payment action is required.
Utilize internal TEOCO systems to document payment activities and maintain accurate financial governance records.
Access and use client-specific systems and portals to gather supporting data for operational and payment-related decisions.
Perform vendor and supplier outreach to obtain invoice details, payment status, and issue resolution updates.
Collaborate closely with internal audit, finance, and operations teams to resolve exceptions and ensure timely processing.
Conduct root cause analysis for payment delays or operational incidents and contribute to continuous process improvement initiatives.
Maintain accurate records, audit trails, and supporting documentation in accordance with established procedures.
Strong attention to detail and organizational skills.
Excellent problem-solving and analytical abilities.
Effective written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Comfortable working independently in a remote work environment while collaborating with distributed teams.
Proficiency in Microsoft Office, particularly MS Excel (sorting, filtering, formulas, and data analysis).
Previous experience in the utility industry, utility invoice processing, audit operations, accounts payable, or related consulting functions.
Familiarity with financial governance, payment processing workflows, or vendor management activities.
Experience working with enterprise systems, client portals, or workflow management tools.
Skills Required
- Strong attention to detail and organizational skills
- Problem-solving and analytical abilities
- Effective written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Comfortable working independently in a remote work environment while collaborating with distributed teams
- Proficiency in Microsoft Office, particularly MS Excel (sorting, filtering, formulas, data analysis)
- Previous experience in the utility industry, utility invoice processing, audit operations, or accounts payable
- Familiarity with financial governance, payment processing workflows, or vendor management activities
- Experience working with enterprise systems, client portals, or workflow management tools
What We Do
TEOCO is a leading provider of analytics, assurance and optimization solutions to over 300 communication service providers (CSPs). Our solutions enable the digital transformation of CSPs while enhancing their network QoS, improving their customer experience and reducing their operational costs. Through advanced analytics, TEOCO products provide actionable and measurable insights into network and customer behavior. This includes the optimization, effective monetization, and delivery of new and existing services, such as 5G. Our commitment to network flexibility and agility makes TEOCO the obvious choice for CSPs looking to maximize the revenue potential of 5G investments and capitalize on new opportunities tied to the emerging Internet of Things (IoT). For more information, visit www.teoco.com
