Responsibilities
Provide the highest level of personalized service while maintaining a positive, enthusiastic, and helpful attitude toward all guests and team members.
- Ensure exceptional guest experience by delivering consistent, high-quality treatments while staying informed of current spa trends and techniques.
- Demonstrate comprehensive knowledge of spa and salon services, treatments, and products.
- Oversee the daily appointment calendar and ensure the schedule flows seamlessly throughout the day.
- Uphold all setup, shutdown, safety, and sanitation protocols for workstations and treatment areas.
- Handle guest questions, concerns, and feedback professionally and promptly.
- Review and monitor schedule updates throughout each shift.
- Escort and attend to guests promptly for all scheduled services.
- Communicate service upgrades, modifications, or changes to the Spa Coordinator.
- Properly care for and maintain equipment, tools, and products used during services.
- Participate in inventory counts and inventory management activities.
- Stock and organize professional supplies in dispensaries and work areas.
- Report any service-related issues immediately to management.
- Assist as a Spa Attendant when operational needs require.
- Report lost or stolen items immediately following company procedures.
- Transport soiled linens to designated collection bins.
- Maintain a meticulous and professional appearance at all times.
- Must be able to initiate and engage in conversation in a professional and friendly manner
- Must be at least 18 years of age
- Must be willing to participate in on-going training
- Maintain knowledge of current property events, promotions and attractions
- Must have the ability to grow clientele and suggest retail
- Must be able to work independently, in a team setting with minimal supervision
- Must obtain a current Mississippi Cosmetology License recognized by the state and the local governing board
- Comfortable working in a fast paced, dynamic environment
- Must present a well-groomed appearance
- Must adhere to uniform/appearance requirements
- Show appreciation for various ethnic and cultural backgrounds
Able to accept direction of Senior Leadership
Physical, Mental & Environmental Demands:
- Able to read, write and speak English sufficiently to perform job
- Available to work any shift, holidays and weekends
- Responds to visual and aural cues
- Able to stand and walk for extended periods
- Able to sit, stoop, reach and bend
- Able to lift 20 pounds
Primary Location: Harrah’s Gulf Coast
Work Locations: 280 Beach Blvd Biloxi, MS 39530
Organization: Grand Casinos of Biloxi, LLC
Skills Required
- Mississippi Cosmetology License recognized by the state and local governing board
- Be at least 18 years of age
- Ability to read, write, and speak English sufficiently to perform the job
- Professional, friendly communication and guest service skills
- Ability to grow clientele and recommend retail products
- Willingness to participate in ongoing training
- Ability to work independently and in a team with minimal supervision
- Comfortable working in a fast-paced, dynamic environment
- Maintain a well-groomed professional appearance and adhere to uniform/appearance requirements
- Ability to stand and walk for extended periods; sit, stoop, reach, and bend; lift up to 20 pounds
- Available to work any shift, including holidays and weekends
- Follow safety, sanitation, setup/shutdown protocols and report service-related issues
- Respond to visual and aural cues and escort/attend to guests promptly
- Participate in inventory counts and maintain supplies and equipment
- Show appreciation for diverse ethnic and cultural backgrounds and accept direction from senior leadership
What We Do
Caesars Entertainment is one of the world's most diversified casino-entertainment providers and the most geographically diverse U.S. casino-entertainment company. Since its beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment's resorts operate primarily under the Caesars®, Harrah's® and Horseshoe® brand names. Caesars Entertainment's portfolio also includes the Caesars Entertainment UK family of casinos. Caesars Entertainment is focused on building loyalty and value with its guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars Entertainment is committed to its employees, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Caesars Entertainment promotes a collaborative culture where accountability, passion, and idea sharing create a foundation for innovation and continuous improvement in the casino entertainment industry. Caesars is always looking for intellectually-curious professionals who are aligned with our values, motivated by meritocracy, and inspired by our commitment to our guests, team members, communities, and environment. Learn what it’s like to join a diverse by design team at Caesars Entertainment and check out our open jobs.
