As the Correspondent Lending Senior Regional Account Manager, your primary focus will be on business management and business development within the assigned territory. This will include cultivating deep relationships with existing correspondent partners while also continually seeking new opportunities to further expand the lender network in the territory. You will network with various industry partners (MI Companies, Warehouse Banks, state and local MBA chapters, etc.) to continually promote the Citizens brand within the territory and ensure it is always represented with professionalism and integrity. You will have the opportunity and expectation for frequent business travel in order to effectively manage existing relationships and establish new ones. You will also be responsible to prudently monitor and manage risk while growing production on a month to month basis. This will include onboarding and training new accounts as well as ongoing maintenance, frequent interaction and periodic face to face meetings. You will report directly to the SVP of Correspondent Lending.
Primary responsibilities include:
- Maintain frequent contact with account base across regional territory (50%):
- Provide training and conduct onsite informational meetings for account base including but not limited to products and industry regulations / guideline changes.
- Research prospective accounts and maintain contact to solicit new business. Interview prospective accounts and maintain an account database.
- Assist in development of marketing materials for this purpose; distribute materials to existing and prospective account base.
- Monitor pipeline performance daily (including tracking monthly volume, fall out, loan and account quality) (25%).
- Manage expenses, travel/call reports and productivity (15%).
- Maintain familiarity with regulatory and industry standards and requirements, including attending educational and industry related seminars and conferences (10%).
Qualifications, Education, Certifications and/or Other Professional Credentials
- Minimum 5 years of relevant mortgage banking experience, with an emphasis on relevant third-party and/or B2B experience as strongly preferred.
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: Monday-Friday
- Occasional evening and weekend work may be required as job duties demand.
Pay Transparency
Commissioned based. Individuals in this role have historically earned between $100,000.00 - $250,000.00 per year, based on performance and productivity against commission plan parameters. A component of that compensation includes salary ranging between $55,000.00 - $65,000.00 per year.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Same Posting Description for Internal and External Candidates
Citizens Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citizens and has not been reviewed or approved by Citizens.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, with multiple plan options and preventive care highlighted as fully covered. Mental-health support is also emphasized through EAP-style counseling access and app-based support.
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Retirement Support — Retirement benefits are described as meaningful, including an employer match and additional company contributions in some descriptions. Stock purchase features and occasional profit-sharing framing add to the overall retirement-and-wealth picture.
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Leave & Time Off Breadth — Time-off benefits are described as generous, including a substantial PTO bank, paid holidays, and sizeable parental leave. Adoption assistance and emergency backup care are also presented as part of the leave-related support set.
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