Job Description
Flexjet, a leading global provider of fractional private jet ownership, is seeking a qualified Corporate Travel and Logistics Coordinator to join our Operations team. The Corporate Travel Coordinator works closely with our Crew Scheduling team in a fast-paced operational environment to coordinate travel for more than 1700 pilots and cabin attendants. This role requires exceptional customer service, strong attention to detail, and the ability to successfully manage multiple priorities in a dynamic setting.
The successful candidate will provide outstanding support to Flexjet crewmembers and other internal customers while ensuring efficient and accurate travel arrangements that support the company's operational needs.
Responsibilities
- Book and confirm commercial airline and rental car reservations for crewmembers in accordance with Standard Operating Procedures.
- Field phone calls from crewmembers, answer questions, and provide appropriate and timely resolutions.
- Assist with administrative and training travel arrangements.
- Research and resolve expense report discrepancies.
- Complete special projects as assigned by department leadership.
- Maintain accurate travel records and ensure all reservations comply with company policies and operational requirements.
Education & Experience
- 2+ years of experience in the aviation or travel industry.
- 2+ years of experience working in SABRE or a related Global Distribution System (GDS).
- Previous customer service experience required.
- Must demonstrate exceptional attention to detail and the ability to multitask in a challenging environment.
- General knowledge of general aviation is preferred but not required.
Required Skills
- Ability to thrive in a fast-paced environment and adapt to changing business needs.
- Detail-oriented with the ability to work both independently and collaboratively within a team.
- Excellent written and verbal communication skills with strong problem-solving abilities.
- Ability to manage a high volume of incoming and outgoing email correspondence while seamlessly navigating multiple applications, systems, and communication channels to ensure timely follow-up and resolution.
- Demonstrated ability to prioritize competing requests and make sound decisions in a time-sensitive operational environment.
- Ability to maintain a high level of professionalism while managing multiple priorities simultaneously.
- Proficiency with Microsoft Office applications and the aptitude to quickly learn company-specific software.
- Strong analytical and critical-thinking skills.
- Ability to effectively interact with crewmembers, colleagues, and all levels of leadership.
- High degree of professionalism, discretion, and customer service focus.
Schedule & Work Environment
- Flexjet operates 24 hours a day, 365 days a year. Candidates must be willing to work nights, weekends, and holidays as business needs require.
- This position follows a 4-day workweek schedule.
- This is an on-site role located at Flexjet's Global Command Center at the company headquarters in Cleveland, Ohio
Skills Required
- 2+ years of experience in the aviation or travel industry
- 2+ years of experience working in SABRE or a related Global Distribution System
- Previous customer service experience
- Exceptional attention to detail and ability to multitask in a challenging environment
- Ability to work nights, weekends, and holidays as business needs require
- Proficiency with Microsoft Office applications
- General knowledge of general aviation
Flexjet Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Flexjet and has not been reviewed or approved by Flexjet.
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Retirement Support — Retirement benefits include a dollar-for-dollar 401(k) match up to 6%, with pilots eligible for added company retirement contributions and a deferred compensation program that begins after year three. Feedback suggests these features lift total retirement value beyond base pay for pilots and certified technicians.
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Wellbeing & Lifestyle Benefits — Pilot work rules emphasize home basing across 115+ domiciles, company-paid positioning on scheduled days, no reserve or calls on days off, and the ability to keep hotel and airline points. A high per diem and company-paid training further support day-to-day quality of life.
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Pay Growth & Progression — Pay is considered to have improved for pilots in 2024+, with first-year totals rising and base pay viewed as good relative to some Part 135 operators. Feedback suggests several non-flying roles track at industry standard or slightly above, aligning with local market medians.
Flexjet Insights
What We Do
Flexjet first entered the fractional jet ownership market in 1995. Flexjet offers fractional jet ownership and leasing. Flexjet’s fractional aircraft program is the first in the world to be recognized as achieving the Air Charter Safety Foundation’s Industry Audit Standard, is the first and only company to be honored with 21 FAA Diamond Awards for Excellence, upholds an ARG/US Platinum Safety Rating and is IS-BAO compliant at Level 2. Flexjet’s fractional program fields an exclusive array of business aircraft—some of the youngest in the fractional jet industry, with an average age of approximately six years. In 2015, Flexjet introduced Red Label by Flexjet, which features the youngest fleet in the industry, flight crews dedicated to a single aircraft and the LXi Cabin Collection of interiors. To date there are more than 40 different interior designs across its fleet, which includes the Embraer Phenom 300, Challenger 350, the Embraer Legacy 450 and Praetor 500, Global Express, the Gulfstream G450, G500, G650 and G700, and the Aerion AS2 supersonic business jets. Flexjet is a member of the Directional Aviation family of companies. For more details on innovative programs and flexible offerings, visit www.flexjet.com or follow us on Twitter @Flexjet and on Instagram @FlexjetLLC.
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