At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).
Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.
We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.
Responsibilities
ALTOUR is looking for experienced Corporate Travel Consultants who will offer best in class travel consultation to our clients. This person will quote and book accurate domestic & international air, car and hotel reservations for top client. The ideal candidate will have experience working with GDS systems Worldspan and Galileo.
This role is an onsite position in Louisville, KY, with the schedule of Monday - Thursday 12 AM - 8 AM and Sunday 10 AM - 6 PM ET.
- Service inbound corporate travel requests in a virtual call center environment.
- Delivery extraordinary customer service to all travel leaders clients.
- Greet all clients with enthusiasm.
- Provide consultative service to travelers and travel arrangers throughout the booking process.
- Complete all reservations in an accurate and timely manner.
- Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.
- Secure the lowest air/car/hotel rates available at time of booking.
- Utilization of client and Altour negotiated programs when applicable.
- Utilize GDS low fare search capabilities.
- Maintain goal expectations in the following areas:
- Productivity – measured by transactions per day.
- Quality – minimal customer service issues.
- Customer experience – measured through call monitoring performance.
- Must pass GDS assessment
- Typing speed of at least 45 WPM
- 5 years’ travel selling experience
- 5+ years’ customer service experience, preferably in the travel industry
- Exceptional/above & beyond, proactive customer service approach
- Excellent travel industry knowledge
- Mastery in Worldspan and Galileo GDS
- GDS formats, short cuts, enhancements, pricing.
- Corporate travel experience required
- Experience in international travel bookings and process
- Experienced handling of multiple accounts
- Exceptional communication skills both written and oral
- Embrace change, adaptable, viewed as a leader
Leadership Abilities:
- Has strong understanding of own skill set and development opportunities
- Takes direction, offers suggestions, and asks for appropriate guidance when applicable
- Demonstrates exceptional team work
- Proactively offers support when ability matches need
- Acts as a leader among peers
- Thanks peers for support they have provided
- Consistently demonstrates master of the guiding principles in daily work habits
- Ability to provide constructive feedback to peers and leaders when appropriate
- Ability to handle most difficult situations
- May seek minimal guidance, but generally has solution at hand
- Able to support peers in decision making
- Knows when to escalate to a leader
- Strong understanding of key Altour initiatives and employs strong change management skills consistently
PAY AND BENEFITS
Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Prospective Employee Privacy Policy
Skills Required
- Pass a GDS assessment
- Typing speed of at least 45 WPM
- Five years of travel selling experience
- Five or more years of customer service experience
- Excellent travel industry knowledge
- Mastery of Worldspan and Galileo GDS, including formats, shortcuts, enhancements, and pricing
- Corporate travel experience
- Experience with international travel bookings and processes
- Experience handling multiple accounts
- Exceptional written and oral communication skills
- Adaptability and demonstrated peer leadership
What We Do
Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.
