Corporate Travel Analyst

We're unique. You should be, too.

We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Corporate Travel Analyst supports people operations by functioning as the liaison for vendors and all levels of internal personnel during relocations and business-related travel. The incumbent performs a variety of duties related to relocation and travel including vendor negotiations, pricing and scheduling, analyzing travel data, conferences and events sourcing, database management, and all aspects of travel oversight. The incumbent will collaborate with internal and external stakeholders to ensure a smooth relocation and/or travel process and experience for employees.ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Ensures employees and vendors are compliant with travel policies and procedures.
• Manages accounts across all travel service vendors and ensures data and company codes are updated on a monthly basis where applicable.
• Stays informed about industry trends, market conditions, and new travel technologies. Benchmarks the company's travel program against industry standards and best practices.
• Analyzes travel data to identify trends, areas for improvement, cost-saving opportunities, and impact on company's budget and financial performance. Provides variance analysis.
• Evaluates and selects preferred travel vendors based on performance and cost-effectiveness.
• Reviews, updates, develops, and implements travel policies to align with industry best practices and company objectives.
• Provides support and training to employees on travel policies and tools. Addresses employee inquiries and resolves travel-related issues promptly.
• Generates regular reports on travel expenditures, compliance, and performance metrics. Presents findings and recommendations to management.
• Negotiates contracts and rates with travel service providers, including airlines, hotels, car rental companies, and travel agencies.
• Creates employee profiles, disables accounts, collaborates with travel service vendor to resolve issues relating to refunds, cancellation charges, etc. Creates reports to track and manage monthly travel expenses, unused tickets, out of compliance travel, top 25 travelers, etc.
• Creates and manages travel KPIs and prepares presentations for leadership view.
• Manages service tickets submitted to travel email and resolves travel related problems, ensuring compliance of Travel Policy and regulations.
• Assists in the planning and execution of corporate travel programs. Develops and implements strategies to enhance the efficiency and effectiveness of the corporate travel program.
• Assists Executive and Administrative Assistants with receipts, hotel credit card authorization forms or any other matters relating to travel arrangements made through travel service vendor.
• Works with the assigned car rental company representative to organize rental reservations that cannot be processed through travel service vendor, negotiates contracts and pricing, manages any discrepancies or escalations.
• Manages travel for the conference and events process, ensuring all internal steps have been adhered to.
• Acts as a liaison between Executive Leadership Team and travel vendors.
• Generates ad hoc reports when needed.
• Performs other related duties as assigned or modified by manager.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong analytical and problem solving skills
• Excellent negotiation and vendor management abilities
• Demonstrated ability to organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner
• Demonstrated ability to monitor important and complex tasks concurrently
• Knowledge of and proficiency with Microsoft Office products Outlook, Word, Excel and PowerPoint
• Demonstrated ability to effectively communicate orally and in writing, to include writing and preparing letters, reports and other official correspondence
• Must possess excellent people skills and the ability to interact effectively and efficiently with all levels organizational personnel.
• Ability and willingness to travel locally, regionally and/or nationally up to 10% of the time; flexible to work evening, weekends and/or holidays as needed
• Spoken and written fluency in English.
• This position requires use of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

•  High School diploma or equivalent required
• Bachelor's degree in Business Administration, Finance, Travel Management, or a related field preferred, OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis
• Minimum three (3) years of experience in corporate travel management, travel analysis, or a related role
• Experience with travel management software and tools
• Professional certification in travel management preferred