As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers and our ability to build teams that reflect the diverse customers and communities in which we live and work.
Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.
This is a remote position within Ontario. Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario
This is a CONTRACT role for Bilingual (FR/EN) candidates, English-only applicants are invited to apply if they meet all criteria.
This is a part-time position with full-time training hours, Mon-Fri 8AM - 4PM. You must be fully available for all weeks of training
Workers can expect to be scheduled between the hours of 6AM to 11PM. We require flexible availability for this purpose.
What you’ll do
Role we are currently sourcing for:
Customer Relationship Representatives:
Respond to a wide range of telephone inquiries from Canadian Tire Bank card members, while driving an exceptional customer experience
Offer products and services to our customers solidifying their relationship with us, driving sales and business goals
Corporate Roadside Assistance Representative:
Respond to a wide variety of requests from Canadian Tire Roadside Assistance, Home Services and Drivers Academy customers such as dispatching a service provider to provide roadside assistance, general inquiries on membership benefits/product features, enrolment, etc. which ultimately will build loyalty to the Canadian Tire brand.
Digital Customer Service Representatives:
Support eCommerce customers with their inquiries for CTOnline, SportChek, Atmosphere, Mark’s Pro-Hockey Life
Support our Triangle Rewards program
Communicate with customer over phone and emails
Support eCommerce order reviews
What you bring
We are looking for individuals who are:
Customer focused, who go above and beyond to respond to the evolving needs of our customers
Solutions oriented and outcome focused, with a strong attention to detail
Team players with strong communications skills, who build relationships easily
Our current department hours of operation are:
6:00am – 11:00pm, Monday to Sunday,
Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends.
As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:
Criminal Background Check
We’re always looking for great talent! In addition to competitive pay, we offer:
Career growth opportunities and product discounts
Our starting wage for this position is $22.82/ hour
We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
About Us
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
Skills Required
- Reside in Ontario and be able to work remotely from Ontario
- Bilingual (role advertised as bilingual)
- Flexible availability between 6:00 AM and 11:00 PM, including evenings and weekends
- Available for full-time training hours Mon-Fri 8:00 AM - 4:00 PM
- Strong customer service orientation and communication skills
- Successful completion of a Criminal Background Check
What We Do
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast. We are a group of companies that includes a retail segment, a financial services division and CT REIT. Our retail business is led by Canadian Tire, which was founded in 1922 and provides Canadians with products for life in Canada across its Living, Playing, Fixing, Automotive and Seasonal & Gardening categories. Party City, PartSource and Gas+ are key parts of the Canadian Tire network. Our retail segment also includes Mark's, a leading source for casual and industrial wear, Pro Hockey Life, a hockey speciality store catering to elite athletes, and SportChek, Hockey Experts, Sports Experts, and Atmosphere, which offer the best active wear brands. Our 1,700 retail and gasoline outlets are supported and strengthened by our Financial Services division and the tens of thousands of people employed across the country by our Company, local Dealers, franchisees and petroleum retailers. In addition, CTC owns and operates Helly Hansen, a leading technical outdoor brand based in Oslo, Norway. CTC is an integral part of the communities in which we operate and our legacy of community support, through national and local programs, is initiated and executed by our Corporation, Dealers, franchisees, store operators and employees. Since 2005, our Canadian Tire Jumpstart Charities has been helping kids overcome financial and accessibility barriers to sport and recreation in an effort to provide inclusive play for all kids of all abilities. For more information, visit corp.canadiantire.ca.
