We are currently looking for a Corporate Receptionist to join the Front of House team in London on a permanent basis. (40 hours per week on site)
Who we areRailpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.
Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.
To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here
The RoleAs a Corporate Receptionist, you will provide first-class front-of-house, security, and administrative support, acting as the first point of contact for clients, visitors, and colleagues. You will be responsible for delivering a professional and welcoming reception experience, greeting and assisting visitors, managing visitor access and sign-in procedures, maintaining site security protocols, coordinating external hospitality arrangements, and undertaking a range of general facilities and administrative tasks to support the smooth day-to-day operation of the office.
The PersonThe ideal candidate will be professional, dedicated, and experienced in a customer-facing role where first impressions matter. You will maintain meeting rooms and office spaces to a high standard while supporting a safe, secure, and welcoming environment for colleagues, clients, and visitors.
Experience in security, reception, concierge, or front-of-house roles would be highly desirable, particularly with visitor management, access control, and site security procedures. Strong communication skills are essential, along with confidence handling telephone, email, and face-to-face enquiries. Microsoft Office experience and the ability to manage correspondence, deliveries, visitor access, sign-in procedures, hospitality, and meeting support will be key. Corporate, concierge, security-focused front-of-house, or high-end hospitality experience would be advantageous.
We are looking for a people-focused individual who works professionally with internal and external customers. You will be able to multitask, stay calm under pressure, maintain strong attention to detail, and bring a positive attitude and strong work ethic. You will take ownership of front-of-house and security responsibilities, share best practice, and suggest improvements that enhance processes, the visitor experience, and workplace safety.
What we can offer youRewarding youA competitive salary (depending on experience)
28 days annual leave plus bank holidays
Generous annual bonus plan
We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
4x Life Assurance cover
Private Medical Insurance
Employee assistance programme
Health cash plan
Eye care vouchers
Flu vaccination
We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
Buy and sell holidays
Give as you earn scheme
Paid volunteering days
Flexible half days leave
Electric vehicle leasing
Cycle to work scheme
Please apply via the apply button or visit Careers Page by 1st September 2026.
Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life.
Skills Required
- Experience in a customer-facing reception, concierge, or front-of-house role
- Experience with visitor management and access control/site security procedures
- Strong verbal and written communication skills
- Proficiency with Microsoft Office
- Ability to manage correspondence, deliveries, and meeting support
- Ability to multitask and stay calm under pressure
- High attention to detail and professional presentation
- Willingness to own front-of-house and suggest process improvements
- Experience in corporate, security-focused, or high-end hospitality environments
- Availability to work 40 hours per week on site in London
What We Do
The Railways Pension Scheme is one of the UK’s largest and longest established pension funds. Railpen is responsible for the safekeeping and investment of around £34 billion on behalf of the scheme’s 350,000 members who are connected to the railway industry. Railpen's purpose is to secure our members' future. To achieve this we invest the scheme’s assets to generate strong returns over the long term. Our members and their employers trust us with this very significant responsibility. We are proud of this responsibility, take it very seriously, and are committed to, and passionate about, improving their future lives. Generating the required returns is challenging. To be successful we must constantly strive to be considered a world-class asset owner by our stakeholders, with a proven track record of adding value for our members. This means we have to have excellent people, doing exemplary work, in every part of our business. We use the size of our assets to invest wisely and influentially. Our convictions and a clear set of investment beliefs guide us through complex and changing markets. We’re not afraid to think innovatively or act boldly in the best interests of the members we are proud to serve
