At William Douglas Management, we pride ourselves on creating a welcoming, professional, and organized environment for our clients, visitors, and team members. We are looking for a friendly, dependable and detail-oriented Corporate Receptionist for our fast-paced Charlotte headquarters. In this vital role, the ideal candidate will have a minimum of 2 years’ front desk or customer service experience, be highly motivated and is reliable, punctual and a courteous team player who always maintains a professional demeanor with employees, clients, homeowners and vendors. This is an onsite position in our Charlotte, NC office.
Position Summary
The Front Desk Receptionist is responsible for greeting visitors, answering and directing phone calls and homeowner inquiries, managing front desk operations, and providing administrative support to ensure the office runs smoothly. The ideal candidate is professional, approachable, organized, and able to multitask in a fast-paced environment.
Key Responsibilities
- Greet visitors, clients, and employees in a warm and professional manner
- Answer, screen, and direct incoming phone calls
- Manage front desk email inboxes and respond to general inquiries
- Schedule and maintain tidy and stocked conference rooms tidy
- Maintain a clean, organized, and welcoming reception lobby area
- Receive, sort, and distribute packages, and deliveries
- Maintain office supplies and notify management when inventory is low
- Support visitor check-in procedures and follow company security protocols
- Assist with data entry, filing, scanning, and other administrative tasks
- Handle confidential information with professionalism and discretion
- Manage multi-line phone systems, directing calls efficiently and professionally using proper phone etiquette
- Maintain vendor schedule of reoccurring office services
- Communicate effectively with homeowners in person, via phone, email, or chat
- Assist homeowners on their account balances and account inquiries
- Acting as a liaison between community managers and homeowners
Qualifications & Skills
- Proven experience in front desk operations with excellent organizational skills
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). CINC experience is a huge plus.
- Exceptional communication skills with a focus on phone etiquette and customer support experience
- Ability to multitask efficiently while maintaining attention to detail in data entry, proofreading, and filing tasks
- Bilingual abilities are highly desirable to serve diverse homeowner needs effectively
- Demonstrated time management skills with the ability to prioritize tasks in a fast-paced environment
Skills Required
- Minimum 2 years front desk or customer service experience
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Experience with CINC
- Exceptional communication skills and phone etiquette
- Ability to multitask, strong attention to detail, and data entry/proofreading skills
- Bilingual abilities
- Demonstrated time management and task prioritization skills
- Ability to handle confidential information with discretion
- Experience managing multi-line phone systems
What We Do
William Douglas Management is a leading HOA and property management company serving homeowner associations in North and South Carolina, known for its proactive, homeowner-experience driven approach and leveraging technology.
