The Middle Market Relationship Manager role is focused on driving growth within a defined group of existing customers. This is achieved through a consultative selling and financial conversations approach to ensure maximum account penetration and identifying new opportunities for growth.
This is primarily a phone-based role with some face-to-face account management.
ResponsibilitiesKey responsibilities include retaining and expanding the existing relationship with a defined portfolio across multiple industries. Your portfolio will consist of approximately 250 Corporate Card Clients and you will be required to achieve an annual charge volume and Growth targets .
Your key focus will be maintaining a high level of customer satisfaction, Account growth and a reduction in attrition. Emphasis is on your ability to maintain the client relationship in and across multiple levels within the client’s organization to drive incremental growth. You will be dealing mostly with C level executives.
You will be required to create winning client strategies as well as internal account plans, client business plans and account reviews.
Day to day activities will be, but not limited to account reviews, issue resolution and conducting a needs assessments to embed additional American Express products & Digital tools. Additionally, the ADE is required to synthesise information from a variety of sources (customer conversation, media, and internal resources) to uncover and convert charge volume growth opportunities.
The Account Manager will also need to demonstrate the ability to create account plans, identify risk factors and protect the portfolio against charge volume loss.
Previous relationship management and consultative sales experience
Ability to influence & grow the business through value added conversations
Strong pipeline management skills
Strategic Account Management skills
Strong Financial Acumen and the ability to have commercial conversations on Working Capital and cash flow.
Ability to respectfully challenge the status-quo & influence without authority
Ability to work collaboratively across diverse teams
Resilience, Thought Leadership & ability to prioritize for success
Strong analytical and problem-solving skills
Account planning and client strategy development skills
Experience in dealing with C level Executives
High degree of commercial acumen and Strong negotiation and influencing skills
Corporate card knowledge an advantage.
One Force knowledge and advantage
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Previous relationship management and consultative sales experience
- Ability to influence and grow business through value-added conversations
- Strong pipeline management skills
- Strategic account management skills
- Strong financial acumen and ability to discuss working capital and cash flow
- Ability to challenge the status quo respectfully and influence without authority
- Ability to collaborate across diverse teams
- Resilience, thought leadership, and prioritization skills
- Strong analytical and problem-solving skills
- Account planning and client strategy development skills
- Experience dealing with C-level executives
- Strong commercial acumen, negotiation, and influencing skills
- Corporate card knowledge
- One Force knowledge
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Strong & Reliable Incentives — Bonuses are often viewed as strong and materially boost total compensation when combined with benefits. Company-performance bonuses are highlighted as a recurring strength.
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Leave & Time Off Breadth — Paid time off and paid leave are frequently highlighted as strengths within the total rewards package. These policies support work-life balance and contribute meaningfully to overall satisfaction.
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Retirement Support — Retirement benefits are frequently mentioned as a positive component of the package. These offerings add tangible value beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
