Location:
4910 Tiedeman Road, Brooklyn OhioJob Summary
The Corporate Investigations Quality Control (QC) Manager is responsible for leading the quality control program supporting Corporate Investigations within Financial Crimes Risk Management (FCRM). This role ensures investigations are conducted in accordance with internal policies, regulatory requirements, and industry standards while promoting consistency, accuracy, and strong risk-based decisioning. The QC Manager oversees a team of Quality Control Analysts, drives performance through scorecards and feedback, and partners across Investigations, Compliance, and Learning & Quality teams to identify trends and implement process improvements. This role serves as a key control function to ensure investigative outcomes are well-supported, properly documented, and aligned to enterprise standards.
Essential Functions
- Lead and manage the Corporate Investigations QC team, including coaching, performance management, and development of staff
- Oversee QC reviews of completed investigations to ensure:
- Adherence to policies, procedures, and regulatory expectations
- Case decisions are supported by sufficient research and documentation
- Narratives and supporting materials are clear, accurate, and complete
- Provide timely and actionable feedback to investigators and QC analysts to improve quality and consistency
- Manage the QC return and escalation process, including resolution of disagreements related to case outcomes or QC findings
- Develop, maintain, and analyze QC scorecards and quality metrics to identify trends and opportunities for improvement
- Communicate quality trends, risks, and key insights to senior leadership and partner teams
- Identify and implement process improvements to enhance QC effectiveness and efficiency
- Partner with Learning & Quality and Investigations leadership to support targeted training initiatives based on QC findings
- Ensure consistency and alignment across QC programs within FCRM, supporting enterprise quality standards
REQUIRED QUALIFICATIONS
- Bachelor’s degree or equivalent work experience
- Minimum 5 years of experience in financial crimes investigations, fraud, AML, or corporate investigations
- Demonstrated experience in quality control, quality assurance, or risk/control functions
- Strong knowledge of financial crimes regulations (e.g., BSA/AML, SAR requirements)
- Proven leadership experience with the ability to manage, coach, and develop a team
- Superior oral and written communication/feedback skills
- Exceptional organizational skills
PREFERRED QUALIFICATIONS
- Prior experience managing or supporting a QC or QA function
- Experience working within Financial Crimes Risk Management or similar environment
- Relevant Certifications (i.e. Certified Anti Money Laundering Specialist - CAMS certification or CFCS – Certified Financial Crimes Investigator)
POSTING LOCATION
- Hybrid - Buffalo or Cleveland area
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 07/19/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].
#LI-Hybrid
Skills Required
- Bachelor's degree or equivalent work experience
- Minimum 5 years of experience in financial crimes investigations, fraud, AML, or corporate investigations
- Demonstrated experience in quality control, quality assurance, or risk/control functions
- Strong knowledge of financial crimes regulations (e.g., BSA/AML, SAR requirements)
- Proven leadership experience with the ability to manage, coach, and develop a team
- Superior oral and written communication and feedback skills
- Exceptional organizational skills
- Prior experience managing or supporting a QC or QA function
- Experience working within Financial Crimes Risk Management or similar environment
- Relevant certifications (e.g., CAMS, CFCS)
KeyBank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KeyBank and has not been reviewed or approved by KeyBank.
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Retirement Support — A dollar-for-dollar 401(k) match up to 7% of eligible pay is positioned as a standout element of the total rewards package. Additional financial programs like discounted stock purchase and banking discounts further strengthen perceived long-term value.
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Leave & Time Off Breadth — A pooled PTO bank with amounts that scale by level and tenure is described as a meaningful benefit and a retention lever. Paid parental leave is also included, adding to the breadth of time-off support.
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Wellbeing & Lifestyle Benefits — Wellness incentives tied to HSA contributions and company-sponsored health and wellbeing programs add tangible non-cash value. A Lifestyle Spending Account and counseling resources expand support beyond traditional medical coverage.
KeyBank Insights
What We Do
At KeyBank we’ve made a promise to our clients that they will always have a champion in us. To deliver on our promise, we’re committed to building a team of engaged employees who do the right thing for our clients and shareholders, and help them achieve financial wellness each and every day.
