Corporate Card Program Administrator (PA)

ROLE SUMMARY
Pfizer is undergoing a transition of its Corporate Card issuer and requires a Program Administrator (PA) to manage the roll out of new corporate cards to colleagues, which includes approving applications, answering questions, triaging issues, and conducting maintenance activities .
The Program Administrator (PA) is responsible for partnering with the new card issuer to administer the country card program. PA's are the only employees of the company authorized to administer the card program when contacting the card issuer .
This role will demonstrate clear communication, outstanding customer service, and advanced problem-solving abilities . They will collaborate cross-functionally as appropriate .
This role will be based in Thessaloniki, Greece and will work with the payments team, and other COEs as appropriate . The PA will report directly to the Americas Corporate Card and Travel Manager .
ROLE RESPONSIBILITIES

• Serve as program Subject Matter Expert ( SME ) to provide guidance and ensure global consistency
• Provide support for maintenance activities (i.e., credit line increases/address & name changes)
• Provide policy & procedure compliance support
• Manage late fees and delinquencies
• Manage additional PA registrations
• Serve as card issuer servicing main contact(s)
• Answer colleague application questions & approve applications
• Ensure applications are processed & cards are received
• Manage rollout of new cards or addition of new billing accounts

BASIC QUALIFICATIONS

• Minimum of bachelor's degree in Business , Finance, or a related discipline
• Up to 2 years of experience in compliance, and customer focused operations with significant volumes and risk
• Fluency in English is a must ; additional languages preferred
• Strong written and verbal communication skills enabling effective communication with all levels of management
• Strong customer service skills and mindset
• Ability to engage with stakeholders to resolve issues and achieve objectives
• Ability to balance demand from multiple stakeholders
• Good organizational skills to coordinate and manage multiple priorities
• Strength with multitasking and ensuring accurate detail
• Ability to work under pressure and to handle several projects at once
• High level of self-motivation, energy and flexibility
• Strong interpersonal and organizational skills

PREFERRED QUALIFICATIONS

• Experience with navigating regional complexity and requirements
• Strong technical skills in managing transactions within a global system
• Strong compliance experience and financial or corporate card background.
• Demonstrated ability to work as a team: the ability to influence and collaborate with peers to achieve meaningful outcomes and create business impact
• Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies
• Previous experience with pharmaceutical companies
• SAP / Ariba / Concur experience preferred

PHYSICAL/MENTAL REQUIREMENTS
Position is based in Thessaloniki, Greece . Travel would be for work related needs only.
Please apply by sending your CV and a motivational letter in English
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let's start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms - allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Disability Inclusion
Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!
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